SHONDLYN THOMAS
Charlotte,NC
Summary
Seeking an administrative support position with a progressive organization. PROFILE Skilled user of technology Detailed-oriented “multi-tasker” Able to balance completing priorities and tight deadlines. Know for quality, timely completion of projects.
Overview
22
22
years of professional experience
Work History
HR Associate
Carolina HealthCare System/Atrium Health
Charlotte, NC
01.2008 - Current
- Cobra QE data entry from weekly audit reports
- Complete benefits verification forms for employees
- Prepare EXE New Hire Packets
- Relieve payroll for meetings
- Key New Hire benefits enrollment forms
- Key Family Status Changes for benefits changes
- Help with special reports if needed
- Order MetLife and LTD applications for physicians and executives
- Process disbursement for payment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Run Queries.
- Benefit Coordination with vendors.
- Attend BOA calls.
- Attend Weekly Winston Benefits Status Meetings.
- Maintain New Hire Tracker.
- Core Connect Loader to payroll.
- Payroll Validation - Retro Report verification.
- Census info for One Digital, Empower.
- Confirm weekly indicative file information; escalations to leader.
- Conserved time and improved workflows by handling special projects and emergency solutions
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction
HR Associate
Carolina HealthCare System
Charlotte, NC
01.2007 - 01.2008
- Process beneficiary change forms
- Cobra QE data entry from weekly audit reports
- General deductions data entry
- Complete benefits verification forms from outside agencies
- Rotation of benefits queue voice mail responses
- Daily phone support
- Key New Hire benefits enrollment forms
- Key Family Status Changes for benefits changes
- Help with special reports if needed.
HR Associate
Carolina HealthCare System
Charlotte, NC
01.2005 - 01.2007
- Process beneficiary change forms
- Cobra QE data entry from weekly audit reports
- General deductions data entry
- Complete benefits verification forms from outside agencies
- Rotation of benefits queue voice mail responses
- Daily phone support
- Key New Hire benefits enrollment forms.
HR Assistant
Carolina HealthCare System
Charlotte, NC
01.2003 - 01.2005
- Prepare new hire packages
- Relief for receptionist
- Verify employment by phone
- Research documents integrity of personnel files
- Coordinate & file all administrative paperwork for hiring process
- Track applicant and hiring flow and process new hire packages
- Serves as first point-of-contact for employee questions, distributing forms.
- Responsible for Leave of Absence letters and keying in Employee action Forms.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes
- Documented human resources records and maintained confidentiality of sensitive personal information
- Maintained office supplies, distributed mail, and processed invoices for payment
- Responded to inquiries by answering telephone calls, in-person questions and emails
Clerical
Carolina HealthCare System
Charlotte, NC
01.2002 - 01.2003
- Prepare new hire packages
- Verify resumes online
- Relief for receptionist
- Verify employment by phone
- Research documents integrity of personnel files
- Coordinate & file all administrative paperwork for hiring process
- Track applicant and hiring flow and process new hire packages
- Serves as first point-of-contact for employee questions, distributing forms.
- Responsible for Leave of Absence letters and keying in Employee action Forms.
- Maintained 100% accuracy while entering Benefits data into PeopleSoft and Core Connect.
- Provided clerical support to company employees by copying, faxing and filing documents
- Provided clerical support, addressing routine and special requirements
- Maintained 100% accuracy while entering Employees Enrollment data into PeopleSoft and Core Connect systems.
Administrative Assistant
Duke/Fluor Daniel
Charlotte, NC
01.2000 - 01.2002
- Developed drawing list for EPA/construction permitting from project databases
- Quality check of proposal documents submitted to permit
- Data entry in multiple type databases and spreadsheets
- Assisted in proposal document development
- Assisted in expediting project request for information (RFI).
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Edited documents to improve accuracy of language, flow and readability
Education
BS - Business and continuing
Johnson & Whales University
1999
BS - Social Work and continuing education
Mississippi Valley State University
1997
High School Diploma -
Gentry High School
Indianola, MS06.1995
Skills
- EXPERTISE
- Computers
- Microsoft Word Scanning-multi software
- Microsoft Excel Peoplesoft
- PowerPoint Microsoft Outlook
- Lotus Notes-Mail
- Office
- Typing/Filing
- Multiline phones Shipping/distribution
- Scheduling/Appointments Inventory control
- Customer Service/Reception Meeting planning
- Report/Professional Correspondence Coping/reprographics
- Employment Data Tracking
- Work Complaint Handling
- Leave of Absence Transitions
Timeline
HR Associate
Carolina HealthCare System/Atrium Health
01.2008 - Current
HR Associate
Carolina HealthCare System
01.2007 - 01.2008
HR Associate
Carolina HealthCare System
01.2005 - 01.2007
HR Assistant
Carolina HealthCare System
01.2003 - 01.2005
Clerical
Carolina HealthCare System
01.2002 - 01.2003
Administrative Assistant
Duke/Fluor Daniel
01.2000 - 01.2002
BS - Business and continuing
Johnson & Whales University
BS - Social Work and continuing education
Mississippi Valley State University
High School Diploma -
Gentry High School