Summary
Overview
Work History
Education
Skills
Leadership Experience
Certificates And Licenses
Communication Skills
References
Timeline
BusinessDevelopmentManager

Shondra Collins

Lithia Springs,GA

Summary

Seeking an administrative position where my office organizational skills, paired with my ability to effectively communicate and complete tasks in a timely manner, can lead to my professional growth with an organization. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

24
24
years of professional experience

Work History

OPERATIONS MANAGER

LITTLE LEADERS ACADEMY of ARTS
04.2017 - Current
  • Overseeing the physical facility, hiring staff and managing the overall image of the center
  • Ensure compliance with all the local and federal laws governing child care, both in regard to the physical environment and the staff, manage the financial affairs, payable and receivable, ensure curriculum complies with the specific requirements of that designation, evaluates and purchases equipment and supplies for the center, approve request to purchase materials
  • Manage disciplinary processes
  • Develop marketing plans, public relations and advertising campaign as necessary for the center.

Operations Manager

Miller Road Early Childcare Development Center
02.2004 - 02.2016
  • Maintain policies and procedures for program operations; supervise the registration and enrollment process; facilitate parent conferences; reconcile grant fund expenditures; oversee Georgia Pre-K programs for three sites; submit Pre K student rosters to State of Georgia; ensure parent/site contracts are properly executed; plan school year calendar; encourage and provide opportunities for employee team building; implement strategies to recruit and maintain high enrollment; receive tuition payments; review invoices for payables; ensure daily child accountability; schedule center’s preventative maintenance appointments; maintain accurate student records; create center’s quarterly budgets; review, verify and submit employee hours for 30 employees; conduct staff meetings; arrange continuing education training for teachers; conduct employee annual evaluations; dismiss or suspend staff as deemed necessary; interview and select staff for three centers; and ensure implementation of all safety procedures.

Junior Closer

Green Point Mortgage
02.2000 - 04.2004
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Pitched original sales proposals and presentations to influence customer decision-making.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Increased client retention rates through personalized follow-up communications post-closing—ensuring that borrower experiences remained positive even after completing transactions.
  • Prevented delays in funding by diligently tracking down outstanding conditions from borrowers and third parties.
  • Assisted senior closers in managing a high volume of loans, contributing to team success and efficiency.
  • Compiled closing packages for drafting and presentation accuracy.
  • Monitored pipelines to track and log status of loans.
  • Maintained checklists of required documentation and open issues affecting closings.

Education

Skills

  • Revenue Generation
  • Client Relationships
  • Supplier Monitoring
  • Staff hiring
  • Onboarding and Orientation
  • Data Evaluation
  • MS Office
  • Performance reporting
  • Employee reviews
  • Performance Management
  • Planning and Implementation
  • Management
  • Regulatory Compliance
  • Employee relations and conflict resolution
  • Policy Development and Enforcement
  • Invoice Processing
  • Management Team Building

Leadership Experience

  • 2012, 2013 and 2014, I was awarded “Director of the Year” for taking Miller Road to 96% enrollment and ensuring compliance.
  • 2014-2015 recognized by Georgia Pre K for excellence in promoting language and literacy.
  • 2016-2023 Director of the Year for 100% enrollment, Quality Rated 2 Stars

Certificates And Licenses

  • Child Development Associate
  • Early Childhood Development Certificates
  • Day Care Professional Certificate, State of Georgia
  • Certified in CPR/First Aid, Infants and Adults
  • Certified in Fire and Safety, State of Georgia
  • Certified in Nutrition I and Nutrition II, State of Georgia

Communication Skills

Create local area events to promote Miller Road Early Childcare Development Center; conduct open houses to introduce potential parents to the center’s child development curriculum, polices and standards. As director, I lead team building activities for 30 employees and I’m responsible for organizing annual teacher retreats. All written materials to the public must be reviewed and approved by me to ensure messages being conveyed to the public are in accordance to our policies.

References

  • Elizabeth Benford, General Manager, 404-821-7258
  • Keisha Maclin, Medical Contract Negotiator, 470-817-1750

Timeline

OPERATIONS MANAGER

LITTLE LEADERS ACADEMY of ARTS
04.2017 - Current

Operations Manager

Miller Road Early Childcare Development Center
02.2004 - 02.2016

Junior Closer

Green Point Mortgage
02.2000 - 04.2004

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Shondra Collins