Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shondrea Ellis

Centerville,GA

Summary

Accomplished Account Executive with a proven track record at DISH, adept in client relationship building and strategic selling. Enhanced customer satisfaction and exceeded sales targets through effective account management and pipeline development. Skilled in high-ticket sales, teamwork, problem-solving, and achieving significant improvements in client retention and revenue generation.

Overview

7
7
years of professional experience

Work History

Account Executive

DISH
03.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Sales Associate

Glamgala Boutique
02.2019 - 04.2023
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Victoria's Secret & PINK
11.2017 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - Marketing

Western Governors University
Salt Lake City, UT
06.2025

High School Diploma -

Pensacola High School
Pensacola, FL
06.2014

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Written and verbal communication
  • Strategic selling
  • Customer Service
  • New business opportunities
  • Customer Relations
  • Business development and planning
  • Customer Relationships
  • Lead Development
  • Customer rapport
  • Interpersonal Skills
  • Performance Tracking
  • Sales proficiency
  • Sales expertise
  • Revenue Generation
  • Account oversight
  • Strategy implementation
  • Market development
  • Sales target monitoring
  • Progress Reporting
  • Needs assessments
  • Teamwork and Collaboration
  • Organizational Skills
  • Problem-Solving
  • Multitasking
  • Active Listening

Accomplishments

  • Achieved 115% of company average in sales through effectively helping with meeting and exceeding sales goals.
  • Collaborated with team of 15 with the development of the Dishtinguished group that led to cancellation of three third party vendor companies that were causing a drop in revenue.

Timeline

Account Executive

DISH
03.2023 - Current

Sales Associate

Glamgala Boutique
02.2019 - 04.2023

Sales Associate

Victoria's Secret & PINK
11.2017 - 02.2020

Bachelor of Science - Marketing

Western Governors University

High School Diploma -

Pensacola High School

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Shondrea Ellis