Summary
Overview
Work History
Education
Skills
Timeline
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Shondrea Hill

Summary

Dynamic professional with extensive experience as a truck driver, excelling in logistics planning and problem-solving. Proven ability to enhance efficiency through effective communication and collaboration.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Professional Truck Driver

Werner Enterprises
08.2022 - Current
  • Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
  • Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
  • Collaborated with team members to optimize loading procedures, resulting in minimized load times and maximized efficiency.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Call Center Representative

VXI
05.2024 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Foundever
02.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Documented and detailed calls and complaints using call center's CRM database.

Senior Team Leader

Teleflex
03.2013 - 07.2022
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
  • Implemented quality control measures to ensure all products met required specifications before shipping to customers.

Education

Millington Central High School

Skills

  • Strong communication skills
  • Professionalism and punctuality
  • Safe driving practices
  • Quick decision making
  • Warehouse operations
  • Logistics planning
  • Demand forecasting
  • Problem-solving
  • Customer support
  • Data entry
  • Microsoft Office( Word, Access, Excel, Outlook, PowerPoint)
  • CRM software(Zen desk, Salesforce)

Timeline

Call Center Representative

VXI
05.2024 - 10.2024

Customer Service Representative

Foundever
02.2024 - 05.2024

Professional Truck Driver

Werner Enterprises
08.2022 - Current

Senior Team Leader

Teleflex
03.2013 - 07.2022

Millington Central High School

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Shondrea Hill