Shondrea Hill
Summary
Professional driver with strong background in logistics and transportation. Focused on safety, efficiency, and on-time deliveries, contributing to operational success. Highly adaptable and reliable team player, skilled in navigation, vehicle maintenance, and customer service. Known for maintaining high standards and achieving consistent results in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Truck Driver
Werner Enterprises
08.2022 - Current
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Collaborated with team members to optimize loading procedures, resulting in minimized load times and maximized efficiency.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operate tractor-trailer on long haul routes across multiple states
Risk Analyst
VXI
05.2023 - 10.2024
- Managed approximately 30+ high call volumes daily while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Looked at current and new merchants and individual sales to evaluate fraud, charge back and compliance risks.
- Documented and detailed calls and complaints using call center's CRM database.
Senior Team Leader/Transportation Coordinator
Teleflex
03.2013 - 07.2022
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Increased productivity and efficiency, initiating cross-functional team collaboration among warehouse departments.
- Implemented quality control measures to ensure all products met required specifications before shipping to customers.
- Optimized transportation routes by analyzing historical data and trends.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Documented and inventoried freight, cargo, and material shipments of all types.
- Negotiated freight claims with carriers when necessary to recover losses incurred during transit.
Education
Bachelor of Science -
DeVry University
Skills
- Strong communication skills
- Professionalism and punctuality
- Safe driving practices
- Quick decision making
- Warehouse operations
- Logistics planning
- Demand forecasting
- Problem-solving
- Customer support
- Data entry
- Microsoft Office( Word, Access, Excel, Outlook, PowerPoint)
- CRM software(Zen desk, Salesforce)
- Transportation management
- Transportation regulations
- Systems analysis
Certification
- CDL Class A
- Double/Triple Endorsement
- Hazmat Endorsement
Timeline
Risk Analyst
VXI
05.2023 - 10.2024
Professional Truck Driver
Werner Enterprises
08.2022 - Current
Senior Team Leader/Transportation Coordinator
Teleflex
03.2013 - 07.2022
Bachelor of Science -
DeVry University