Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AssistantManager

SHONDREKIA JACKSON

Louisville,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Qualification Specialist

Jorns & Associates
06.2023 - Current
  • Enhanced client satisfaction by accurately assessing their qualifications and providing tailored guidance.
  • Streamlined qualification verification processes for efficient and accurate results.
  • Ensured timely completion of qualification assessments by consistently meeting deadlines and maintaining effective communication with clients.
  • Developed strong professional relationships with clients, effectively addressing concerns and managing expectations.

Pharmacy Operations Manager

Walgreens
07.2021 - 06.2023
  • Directs pharmacy operations to increase efficiency and minimize patient wait times
  • Analyzes records to indicate prescribing trends and excessive usage
  • Enters new patient profiles and prescriptions into medication input software system
  • Escalates clinical support needs and questions to the pharmacist
  • Follows state and federal recordkeeping guidelines for legend drugs and controlled substances
  • Orders and purchases pharmaceutical supplies, medical supplies and drugs to adequately maintain stock
  • Compounds medications by weighing, measuring and mixing ingredients
  • Interacts with physicians to gain additional information about customers and prescriptions needing filling
  • Consults with insurance companies to obtain correct insurance billing information, prior authorizations, and copay assistance options to ensure affordability of all medications including specialty medications
  • Manages pharmacy staff by onboarding, scheduling and training team members
  • Conducts recruitment, hiring and training of personnel
  • Establishes work schedules and assignments for staff, accorded to workload, space and equipment availability.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.

Senior Pharmacy Technician

Walgreens
01.2015 - 05.2021
  • Selected drug and quantity, delivering items to pharmacist for review and dispensing
  • Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
  • Partnered with function supervisor to coordinate pharmacy workflow and medication processing
  • Worked with front end to expedite escalated orders through pharmacy
  • Assisted with inventory management by placing orders with vendors and confirming receipt
  • Monitored pharmacy technician team's metrics to meet established benchmarks.

Administrative Assistant

Genesis Home Carelink
09.2012 - 12.2014
  • Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage
  • Coached, mentored and provided performance feedback to pharmacy technicians
  • Implemented pharmacy objectives determined by supervisory team
  • Established and maintained patient profiles
  • Verified insurance data and contact information to complete prescription refill requests
  • Counted stock of medications, chemicals or supplies to enter inventory data into computer
  • Entered prescription information into computer databases
  • Maintained proper storage and security conditions for drugs
  • Operated cash registered to accept payment from customers
  • Adhered to infection-control policies and protocols to protect customers and employees
  • Established and maintained patient profiles, included lists of medications taken by individual patients
  • Called insurance companies to retrieve patient information
  • Supplied and monitored robotic machines to properly label and dispense medicine into containers
  • Prepared and processed medical insurance claim forms and records
  • Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
  • Rotated shelves to check for and dispose of expired medications
  • Answered pharmacy telephones to respond to questions or requests
  • Received written prescription and refilled requests and verified that information is complete and accurate.

Education

Associate In Arts (A.A.) In Accountancy -

Northwest Mississippi Community College
Southaven, MS

Bachelor Of Arts (B.A.) In Accountancy -

The University of Arizona
Chandler, AZ
04.2012

Skills

  • Health Information Policy and Procedure Development
  • Team collaboration
  • Prescription Interpretation
  • Clinical Staff Management
  • Staff Training
  • Time Management
  • Performance evaluation
  • Attention to detail
  • Change management
  • Interpersonal skills
  • Resource allocation
  • Organizational skills

Certification

  • Certified Pharmacy Technician
  • KY Board of Pharmacy Technician License

References

References available upon request

Timeline

Qualification Specialist

Jorns & Associates
06.2023 - Current

Pharmacy Operations Manager

Walgreens
07.2021 - 06.2023

Senior Pharmacy Technician

Walgreens
01.2015 - 05.2021

Administrative Assistant

Genesis Home Carelink
09.2012 - 12.2014

Associate In Arts (A.A.) In Accountancy -

Northwest Mississippi Community College

Bachelor Of Arts (B.A.) In Accountancy -

The University of Arizona

Similar Profiles

CREATE PROFILE
SHONDREKIA JACKSON