Hi, I’m
Shondrell Calhoun
Center,TX
Summary
Dedicated and experienced customer service professional with a proven track record in delivering exceptional service remotely. Adept at managing high-volume calls, resolving complex issues, and fostering positive customer relationships. Proficient in using virtual communication tools and remote work technologies. Committed to providing top-notch service and support in remote environments.
Overview
16
years of professional experience
Work History
Kendall Creek Communications
Data Entry Clerk
11.2019 - 08.2024
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Texas HHSC
CCSE Caseworker for Aging and Disability (Remote)
11.2023 - Current
Job overview
- Conducted interviews and home/site visits to assess needs and provide resources
- Determined eligibility and functional needs through reviews and assessments
- Managed case records and entered information into automated systems
- Monitored service effectiveness and developed accurate service plans
- Prepared narrative and statistical reports as needed.
Mike Morse Law Firm (Torticity)
Case Manager (Remote)
06.2022 - 04.2024
Job overview
- Developed and maintained networks with medical experts and consultants
- Built and sustained client relationships to ensure satisfaction and identify service opportunities
- Organized and prepared case files for attorney review
- Assisted attorneys in legal document preparation and court filings.
Holiday Inn Express and Suites
Assistant General Manager
01.2015 - 06.2023
Job overview
- Managed guest services, including check-ins/outs, reservations, and inquiries
- Coordinated with various departments to maintain hotel operations
- Implemented strategies to improve guest satisfaction and loyalty
- Led social media presence and marketing initiatives to attract new customers.
At Home
Private Caregiver (Remote)
01.2019 - 02.2023
Job overview
- Provided companionship, personal care, and emotional support to clients
- Maintained cleanliness and organization of clients' homes
- Monitored and documented clients' medical histories and conditions.
USAA
Customer Service Representative (Remote)
11.2016 - 11.2018
Job overview
- Connected with customers via phone, email, and chat to resolve issues
- Escalated interactions when necessary and processed payments
- Tracked call-related information for auditing and reporting purposes
- Provided feedback on call issues to improve service quality.
USAA-Teleperformance
Banker/Customer Service Representative (Remote)
06.2016 - 11.2018
Job overview
- Assisted customers with financial transactions and inquiries
- Delivered personalized financial advice and guidance
- Identified opportunities to cross-sell banking products and services
- Maintained detailed documentation of banking and customer service activities.
Walmart
Customer Service Representative
11.2009 - 02.2015
Job overview
- Built relationships with customers and resolved complex issues
- Provided support in a busy call center setting
- Implemented innovative problem-solving techniques and maintained professionalism.
Tri-C Head Start
Teaching Assistant/Health Aid
05.2009 - 05.2013
Job overview
- Maintained health records and monitored children's physical examinations
- Communicated with parents about their child's development
- Assisted teachers in developing lesson plans and promoting child learning.
Education
Ayer’s Career CollegeShreveport, LA
Associate Of Applied Science from Medical Assistant
12.2018
Lon Morris CollegeTX
Associate of Science from Clinical Psychology
05.2005
Skills
- Remote Team Collaboration
- Virtual Communication Tools (Zoom, Microsoft Teams, Slack)
- Time Management and Self-Motivation
- Remote Problem-Solving
- Remote Project Management
- Online Customer Support Systems
- Digital Documentation and Filing
- Remote Conflict Resolution
- Administrative Assistance
- Communication
- Customer Service
- Organization
- Computer Literacy
- Medical Office Specialism
- Financial Skills
- Mathematical Competency
- Problem-Solving
- Front Desk Management
- Medical Terminology
- Clerical Experience
- Typing
- Order Entry
- Google Docs
- Personal Injury Law
- Microsoft Access
- Supervising Experience
- Hotel Experience
- Account Management
Timeline
CCSE Caseworker for Aging and Disability (Remote)
Texas HHSC
11.2023 - Current
Case Manager (Remote)
Mike Morse Law Firm (Torticity)
06.2022 - 04.2024
Data Entry Clerk
Kendall Creek Communications
11.2019 - 08.2024
Private Caregiver (Remote)
At Home
01.2019 - 02.2023
Customer Service Representative (Remote)
USAA
11.2016 - 11.2018
Banker/Customer Service Representative (Remote)
USAA-Teleperformance
06.2016 - 11.2018
Assistant General Manager
Holiday Inn Express and Suites
01.2015 - 06.2023
Customer Service Representative
Walmart
11.2009 - 02.2015
Teaching Assistant/Health Aid
Tri-C Head Start
05.2009 - 05.2013
Lon Morris College
Associate of Science from Clinical Psychology
Ayer’s Career College
Associate Of Applied Science from Medical Assistant
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