Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shondricka Howard

Georgetown,SC

Summary

Dynamic EAP Care Manager at Health Advocate, skilled in comprehensive care planning and case evaluation. Successfully developed and implemented wellness initiatives, enhancing employee engagement and reducing absenteeism. Proficient in medical record documentation and crisis intervention, while fostering a supportive environment through effective communication and training for management teams.

Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.

Overview

11
11
years of professional experience

Work History

EAP Care Manager

Health Advocate Employee Assistance Program
11.2021 - Current
EAP Care Manager – Job Duties
  • Provided confidential support to employees and their families through counseling, crisis intervention, and referrals for a variety of personal and work-related issues.
  • Managed casework for employees seeking assistance, including mental health support, stress management, substance abuse counseling, and family-related challenges.
  • Assessed employee needs through comprehensive intake interviews, identifying immediate concerns and determining the appropriate course of action.
  • Coordinated referrals to external mental health professionals, wellness programs, or community resources to ensure continued care.
  • Monitored client progress, following up regularly to ensure the effectiveness of interventions and ensuring a timely resolution to their concerns.
  • Provided training and consultation to managers and supervisors on how to handle sensitive employee issues, improve workplace well-being, and foster a supportive environment.
  • Developed and delivered educational workshops on topics like stress management, mental health awareness, and work-life balance for employees and leadership teams.
  • Collaborated with HR to identify trends or recurring issues, and recommend solutions to improve employee wellness and retention.
  • Maintained accurate and confidential records of all employee interactions, ensuring compliance with EAP guidelines and organizational privacy policies.
  • Created and tracked outcome reports, evaluating the effectiveness of EAP services and making recommendations for service improvements based on feedback.
  • Provided crisis management support, offering immediate assistance to employees in acute distress or facing critical personal or workplace issues.
  • Ensured confidentiality in accordance with ethical standards and applicable laws (e.g., HIPAA) in all interactions with employees and families.
  • Facilitated wellness initiatives, promoting mental health and well-being programs that contributed to improved employee engagement and reduced absenteeism.
  • Worked closely with management teams to identify high-risk employees and create individualized action plans to address health or personal challenges affecting their work performance.

School Based Mental Health Counselor

South Carolina Department of Mental Health
08.2018 - 01.2020
  • Provide individual counseling to students dealing with personal, social, academic, or emotional difficulties, using evidence-based therapeutic techniques such as Cognitive Behavioral Therapy (CBT), solution-focused therapy, and play therapy.
  • Conduct group therapy sessions on topics such as anxiety, depression, bullying, self-esteem, and stress management to help students develop coping strategies and social skills.
  • Assess students’ mental health needs through intake interviews, standardized assessments, and ongoing observations to develop personalized treatment plans.
  • Work with teachers and school staff to identify students who may benefit from mental health support, providing recommendations for classroom accommodations or behavioral interventions.
  • Support crisis intervention efforts, providing immediate assistance to students experiencing acute emotional distress, trauma, or behavioral crises.
  • Collaborate with parents and guardians to develop action plans and provide resources to support the mental health and well-being of students both in school and at home.
  • Develop and deliver psychoeducational workshops and presentations on mental health topics, including coping skills, conflict resolution, emotional regulation, and bullying prevention.
  • Maintain confidential records of counseling sessions, assessments, and progress notes, ensuring compliance with school policies, confidentiality laws, and ethical standards.
  • Work with community resources and mental health professionals to provide referrals to outside agencies for students needing more intensive or specialized care.
  • Monitor and track student progress, making necessary adjustments to treatment plans to ensure the ongoing effectiveness of interventions.
  • Promote mental health awareness in the school community by creating a supportive and inclusive environment, reducing stigma around mental health issues, and encouraging open dialogue about emotional well-being.
  • Consult with school administrators and staff regarding student behavior and mental health issues, providing guidance on best practices for supporting students' emotional needs.
  • Advocate for student mental health, ensuring that students' needs are recognized and addressed within the broader school and district-wide policies.

Clinical Coordinator

The Mentor Network
01.2014 - 08.2018
  • Conduct comprehensive clinical assessments of children and youth entering foster care, evaluating mental health, behavioral, and emotional needs.
  • Develop and implement individualized treatment plans for children in foster care, in collaboration with foster parents, social workers, and multidisciplinary teams.
  • Provide individual and group therapy to foster children and adolescents, addressing trauma, attachment issues, anxiety, depression, and other emotional or behavioral challenges.
  • Monitor and track progress, conducting regular follow-ups to assess the effectiveness of interventions and adjusting treatment plans as necessary.
  • Coordinate care by collaborating with external agencies, mental health professionals, schools, and community resources to ensure holistic support for each child.
  • Provide training and support to foster parents, helping them understand trauma-informed care, behavior management strategies, and how to provide a nurturing, stable environment for foster children.
  • Offer crisis intervention services to children experiencing acute emotional or behavioral distress, helping to stabilize situations and prevent further escalation.
  • Ensure adherence to regulatory guidelines and policies, ensuring that treatment plans and interventions align with state and federal regulations regarding foster care and child welfare.
  • Maintain accurate and confidential case records, including documentation of clinical interventions, treatment plans, progress notes, and any incidents or behavioral concerns.
  • Advocate for the needs of children in foster care, attending court hearings, case reviews, and meetings with legal and social services professionals to ensure children’s mental health needs are considered in decisions about permanency and placement.
  • Support caseworkers by providing clinical insights and recommendations for case plans, including potential permanency goals, and assessing the impact of placement changes.
  • Develop and participate in multidisciplinary teams, including social workers, legal advocates, and foster care agencies, to create effective care plans and address the needs of children in care.
  • Facilitate family reunification efforts when appropriate, offering therapeutic support to both foster children and their biological families to ease transitions and improve family dynamics.
  • Monitor and ensure the safety and well-being of children in foster placements, intervening when necessary to address any issues related to abuse, neglect, or instability.

Education

Master of Science - Social Work

Clark Atlanta University
Atlanta, GA

Skills

  • Comprehensive care planning
  • Case evaluation
  • Medical record documentation
  • Operational service alignment
  • Medication reviews
  • Workflow coordination
  • Patient education

Timeline

EAP Care Manager

Health Advocate Employee Assistance Program
11.2021 - Current

School Based Mental Health Counselor

South Carolina Department of Mental Health
08.2018 - 01.2020

Clinical Coordinator

The Mentor Network
01.2014 - 08.2018

Master of Science - Social Work

Clark Atlanta University

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Shondricka Howard