Shondrika Prudhomme

• Delivered updates to FEMA applicants regarding the status of their applications, ensuring accurate and timely information dissemination.
• Verified and updated applicant information to maintain data accuracy and compliance with organizational requirements.
• Facilitated seamless communication by transferring applicants to appropriate departments based on inquiries or needs.
• Enhanced customer experience by addressing application-related concerns in an efficient and professional manner.
• Contributed to smooth workflow within a contracted role in adherence to project terms and timelines.
• Supported departmental operations by providing clear and effective communication between applicants and relevant teams or services.

*This is a contract position.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
• Leveraged data-driven insights to optimize account performance and identify trends over time.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

• Responded to inbound customer inquiries, ensuring prompt and effective resolution of account issues while maintaining exceptional service standards in a call center environment.
• Analyzed and identified customer needs to provide complete, accurate, and relevant information tailored to individual requirements.
• Verified customers' internet services to address technical issues efficiently and ensure service reliability.
• Resolved technical challenges by troubleshooting and providing detailed assistance to enhance the customer experience.
• Delivered quality support focused on customer satisfaction while meeting or exceeding performance metrics related to issue resolution timelines and service accuracy.
• Promoted and upsold additional services aligned with customer needs, contributing to increased revenue opportunities for the organization.

• Conducted accurate data entry and virtual card processing tasks to ensure seamless payment operations.
• Verified and maintained transaction accuracy while managing confidential financial information securely.
• Streamlined data entry workflows to improve operational efficiency and reduce processing time.
• Ensured compliance with company protocols and financial regulations while handling sensitive information.
• Collaborated with teams to resolve discrepancies and maintain a high standard of data integrity.
• Utilized software tools effectively to process a high volume of transactions within tight deadlines.