Summary
Overview
Work History
Education
Skills
Timeline
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Shoneiqua Sharp

Mesa,AZ

Summary

Proven Behavioral-health-technician from La Frontera Empact, adept in psychosocial rehabilitation and effective communication. Excelled in building relationships and utilizing critical thinking to enhance patient outcomes. Achieved notable increases in client satisfaction through innovative problem-solving and attention to detail. Demonstrates unparalleled adaptability and commitment to professional growth.

Overview

9
9
years of professional experience

Work History

Behavioral-health-technician

La Frontera Empact
05.2023 - Current
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.

Locksmith Dispatcher

KeyMe Locksmith
05.2021 - 02.2024
  • Promoted the company''s services through active participation in community events, generating increased brand awareness and attracting new clientele.
  • Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
  • Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.

Customer Service Representative

C3 Customer Contact Channels
10.2018 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Direct Care Worker

BCM
01.2015 - 08.2018
  • Administered medication as directed by physician.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

Bachelors - Psychology in Addiction

Southern New Hampshire University
Hooksett, NH
05.2026

Skills

  • Patient Observation
  • Psychosocial Rehabilitation
  • Case Documentation
  • Housekeeping skills
  • Conflict de-escalation
  • Client Transportation
  • Mental Health Support
  • Documentation skills
  • Incident Reporting
  • Conflict Resolution
  • Group facilitation
  • Time Management
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Effective Communication
  • Active Listening
  • Critical Thinking
  • Reliability
  • Adaptability
  • Relationship Building

Timeline

Behavioral-health-technician

La Frontera Empact
05.2023 - Current

Locksmith Dispatcher

KeyMe Locksmith
05.2021 - 02.2024

Customer Service Representative

C3 Customer Contact Channels
10.2018 - 02.2021

Direct Care Worker

BCM
01.2015 - 08.2018

Bachelors - Psychology in Addiction

Southern New Hampshire University

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Shoneiqua Sharp