Shonessey Simpkins
Bartow,FL
Summary
Adept at streamlining operations, I significantly reduced office supply costs at Lip Smackin' Good Restaurant & Catering through meticulous inventory management. My blend of strong verbal communication and spreadsheet development skills, coupled with a proven track record of fostering positive customer relations, positions me as a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Office Secretary
Lip Smackin' Good Restaurant & Catering
04.2021 - Current
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Office Receptionist
Especially 4 U Restaurant & Catering
07.2013 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean reception area to promote positive, professional environment for clients.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Customer Service Cashier
Circle K Gas Station
01.2017 - 01.2018
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
GC Services
03.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Bartow Senior High School
Bartow, FL06-2013
Skills
- Scheduling appointments
- File Management
- File Organization
- Reception oversight
- Verbal Communication
- Spreadsheet development
- Document Scanning
- Proofreading
- Billing and Invoicing
- Database entry
- Typing Speed
Timeline
Office Secretary
Lip Smackin' Good Restaurant & Catering
04.2021 - Current
Customer Service Cashier
Circle K Gas Station
01.2017 - 01.2018
Customer Service Representative
GC Services
03.2015 - 01.2016
Front Office Receptionist
Especially 4 U Restaurant & Catering
07.2013 - 02.2020
GED -
Bartow Senior High School
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