Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Shongo Matchem

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Administrative professional well-versed in communication and team building. Ready to bring relevant work experience to your team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Porter

XSport Fitness
02.2023 - Current
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Customer Service Cashier

Seven Eleven
08.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Kept customer space clean, neat and organized for maximum appeal.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Call Center Representative

Gerber National Claims Services
10.2020 - 06.2021
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded proactively and positively to rapid change.

Education

City Colleges of Chicago-Harry S Truman College
Chicago, IL

High School Diploma -

Thornwood High School
South Holland, IL
06.1995

Skills

  • Customer Service
  • Facility Cleaning
  • OSHA Regulations
  • Product Knowledge
  • Appointment Scheduling
  • Call Flow Maximization
  • Customer Satisfaction
  • Call Management
  • Shift Scheduling
  • Stockroom Management
  • Retail Operations
  • Sales Leadership
  • Shift Scheduling
  • Stockroom Management
  • Retail Operations
  • Sales Leadership
  • Shift Scheduling
  • Stockroom Management
  • Retail Operations
  • Sales Leadership

Certification

  • Phlebotomy Technician
  • BLS Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Porter

XSport Fitness
02.2023 - Current

Customer Service Cashier

Seven Eleven
08.2022 - 02.2023

Customer Service Call Center Representative

Gerber National Claims Services
10.2020 - 06.2021

City Colleges of Chicago-Harry S Truman College

High School Diploma -

Thornwood High School

Similar Profiles

CREATE PROFILE
Shongo Matchem