Shonie Shoemaker
Grand Terrace,CA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Muldoons Irish Pub
Long Beach, CA
04.2023 - 07.2023
- Greeted frequent visitors by name and explained new promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Receptionist Administrator
David Hahn, D.D.S., M.S.
Irvine
04.2022 - 02.2023
- Managed front desk operations including scheduling appointments, collecting payments.
- Compiled and coded patient information or data in appropriate computer system.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Provided support with front office duties such as photocopying documents or scanning files.
Dental Assistant
Jermey Heldt, D.D.S.
Newport Beach, CA
07.2021 - 05.2022
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Prepared bills and completed insurance forms using system software.
- Maintained a neat, clean and organized environment throughout the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Documented patient records with procedures performed and added notes taken to charts.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Kept track of treatment information in patient records.
Tower Technician
Wes-Tec, Inc.
Aliso Viejo, CA
01.2021 - 09.2021
- Performed antenna alignment and tower rigging operations.
- Configured routers and switches according to customer specifications following standard operating procedures.
- Managed maintenance and repairs for assigned towers.
- Replaced antennas and installed new dishes.
- Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
- Climbed various heights on multiple structures safely and efficiently to repair equipment.
- Used hand and power tools to perform maintenance and troubleshooting duties.
- Installed, maintained and repaired wireless communication towers.
- Inspected grounding systems regularly for corrosion or damage due to weather conditions.
- Conducted tower inspections to ensure safety compliance with industry standards.
- Utilized climbing gear such as harnesses, ropes and carabiners while ascending and descending communication towers safely.
- Performed coaxial, fiber, lines, and hybrid cable installations and lead work on top of tower.
Tower Technician
BACOM, Inc.
Jurupa Valley
02.2019 - 09.2019
- Performed antenna alignment and tower rigging operations.
- Configured routers and switches according to customer specifications following standard operating procedures.
- Managed maintenance and repairs for assigned towers.
- Repaired motors, transformers, generators, and electronic controllers.
- Replaced antennas and installed new dishes.
- Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
- Climbed various heights on multiple structures safely and efficiently to repair equipment.
- Provided technical assistance in the installation of coaxial cables and fiber optics lines.
- Dismantled old cell sites in preparation for new installations or upgrades.
- Managed inventory levels of supplies needed for daily job functions properly.
- Used hand and power tools to perform maintenance and troubleshooting duties.
- Coordinated with vendors regarding parts orders for repair jobs or new builds.
- Installed, maintained and repaired wireless communication towers.
- Performed preventative maintenance tasks on antennas, cabling systems and other components associated with cellular networks.
- Maintained records of all work performed on towers according to company policies and procedures.
- Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
- Repaired damaged cable runs between antennas utilizing specialized tools such as crimpers, strippers.
- Utilized climbing gear such as harnesses, ropes and carabiners while ascending and descending communication towers safely.
General Laborer
Cal Pools
Glendora, CA
02.2018 - 01.2019
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Followed blueprints closely when constructing frames for new buildings.
- Sealed joints between sections of precast concrete structures with waterproof sealant.
- Measured, marked or recorded openings or distances to construction layout areas.
- Inspected sites before and after construction projects.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Joined, wrapped, sealed and bedded sections of underground pipe and pipe penetrations.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Operated hand tools and power tools to complete construction projects.
- Loaded or unloaded building materials to distribute machinery or tools.
- Cleaned or prepared construction sites to eliminate hazards.
- Operated equipment with strong focus on safety and ground communication.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2014
Some College (No Degree) -
Crafton Hills College
Yucaipa, CASkills
- Beverage Preparation
- Basic Accounting
- Cash and Credit Transactions
- Ordering Procedures
- Excellent Judgment
- Order Management
- Staff Management
- Organizational Ability
- Service-Oriented Mindset
- Engaging Personality
- Able to Stand for Hours
- Outstanding Customer Service
- Handling Difficult Customers
- Customer Service
- Outgoing Personality
- Office Management
- Scheduling
- Data Entry
- Administrative Support
- Greeting and Seating Clients
- Document Management
- Office Administration
- Security Awareness
- Time Management
- Organization Skills
- Positive and Professional
- Power Tool Operation
- Site Preparation
- Equipment Maintenance
- OSHA
- Blueprint Reading
- Safety and Compliance
- Equipment Operation
- Worksite Safety
- Materials Loading
- Worksite Preparation
- Team-Oriented and Dependable
Certification
- Asbestos Supervisor Initial Certificate
- OSHA 10
- First Aid
- Authorized Climber & Rescuer
- Fork lift & Scissor Operator Certificate
Timeline
Bartender
Muldoons Irish Pub
04.2023 - 07.2023
Receptionist Administrator
David Hahn, D.D.S., M.S.
04.2022 - 02.2023
Dental Assistant
Jermey Heldt, D.D.S.
07.2021 - 05.2022
Tower Technician
Wes-Tec, Inc.
01.2021 - 09.2021
Tower Technician
BACOM, Inc.
02.2019 - 09.2019
General Laborer
Cal Pools
02.2018 - 01.2019
High School Diploma -
Yucaipa High School
Some College (No Degree) -
Crafton Hills College
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