Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shoniqua Davis

Florissant,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

Client Services Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Office Assistant

MRF
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Front Desk Agent

Holiday Inn Convention Center
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Balanced cash drawer accurately at end of each shift, ensuring accountability for all transactions processed during work hours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Mccluer North High School
Florissant, MO
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Data Entry
  • Computer Proficiency
  • Microsoft Outlook
  • Scheduling
  • Call Center Operations

Timeline

Customer Service Representative

Client Services Inc.

Office Assistant

MRF

Front Desk Agent

Holiday Inn Convention Center

High School Diploma -

Mccluer North High School

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Shoniqua Davis