Shoniqua Powell
Indiana ,IN
Summary
Driven and results-oriented professional with extensive experience in logistics and customer service, notably at Amazon,Walmart and my other jobs as well . I Excelled in maintaining equipment and enhancing warehouse safety, demonstrating exceptional organizational skills and a capacity for effective communication. Achieved significant improvements in order fulfillment efficiency, underpinned by a strong foundation in team building and problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Packer Associate
Amazon
02.2023 - Current
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Organized items on racks, shelves and bins to maintain established order.
- Packed, weighed and shipped items per customer specifications.
- Loaded merchandise into specific packages most suited for product dimensions.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Operated tape machines, scales and label printers to package items correctly.
- Conducted basic repairs of vacuum sealers, pallet jacks, and lifts to keep equipment properly cleaned and maintained.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
CAP 1 Associate
Walmart
01.2020 - Current
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
- Moved excess materials to proper storage location.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Monitored and adhered to company safety regulations and policies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked designated items on shelves, end caps and displays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Greeted customers and directed to requested products.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Received new stock and input values into computer system.
- Greeted store customers and discussed needs.
- Picked and packed order items.
Casino Cage Cashier
Horseshoe Casino
05.2018 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Audited money drawers and hand or machine-counted large cash values.
- Handled money, ticket and chips exchanges for customers.
- Calculated and verified value of players' winnings or losses.
- Prepared and issued money banks to change persons at start of each shift.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Sold chips, tokens, and tickets to patrons.
- Balanced books with daily summary reconciliations.
Customer Service Representative
Target
12.2015 - 08.2018
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Team Leader
Kmart, Sears Holding
11.2018 - 06.2020
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Dusable High School
Chicago, IL06.2014
Skills
- Labeling expertise
- Product Inspection
- Maintaining equipment
- Box assembly
- Warehouse Safety
- Shipping and receiving
- Load Planning
- Product packing
- Materials Transport
- Order Fulfillment
- Assembly line experience
- Supply Restocking
- Packing boxes
- Machine Operation
- Shipping procedures
- Order Picking
- Time management abilities
- Organizational Skills
- Pallet Building and Wrapping
- Electric Pallet Jack
- Work Well Under Pressure
- Analytical Thinking
- Decision-Making
- Active Listening
- Shipping and Receiving Documentation
- Effective Communication
- Heavy Lifting
- Relationship Building
- Clear Communication
- Tagging and Labeling
- Reading Comprehension
- Multitasking
- Time Management
- Team building
- Problem-Solving
- Customer Relations
- Attention to Detail
Certification
The Always Food Safe company
Food Handler Certification
Timeline
Packer Associate
Amazon
02.2023 - Current
CAP 1 Associate
Walmart
01.2020 - Current
Team Leader
Kmart, Sears Holding
11.2018 - 06.2020
Casino Cage Cashier
Horseshoe Casino
05.2018 - 12.2019
Customer Service Representative
Target
12.2015 - 08.2018
High School Diploma -
Dusable High School
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