Shonitra Benjamin
Rex,GA
Summary
Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.
Overview
14
14
years of professional experience
Work History
Parts to Service Liaison – Parts Manager
Thunder Tower West Harley-davidson
Morrow, GA
03.2023 - 06.2024
- Supervised staff and organized work schedules based on company standards.
- Enhanced dealership communication for optimal customer service
- Took charge of leading, training, and coaching parts employees to achieve acceptable levels of productivity and maintain adherence to company objectives and policies
- Handled customer complaints and grievances while ensuring and modeling professional customer service.
- Reviewed existing procedures for providing services and identified areas for improvement in efficiency or effectiveness.
- Prepared documentation necessary for processing orders or requests from customers.
- Collaborated with other departments within the organization to ensure prompt resolution of customer issues.
- Supported sales team members to drive growth and development.
LIFE INSURANCE AGENT
FAMILY FIRST LIFE - INDEPENDENT CONTRACTOR
01.2020 - 07.2021
- Provided professional guidance and suggested appropriate insurance solutions to clients
- Maintained and expanded customer base by providing excellent client service
- Conducted interviews with potential clients to collect relevant information
- Achieved sales targets by effectively selling life insurance policies with a death benefit.
- Guided and assisted clients with their claims
- Maintained electronic and paper records.
- Provided personalized service to clients by phone, email, or in-person meetings.
REALTOR
TREBLOC REALTY INC
08.2017 - 06.2021
- Conducted client interviews to identify desired property specifications
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX - TURBOTAX
01.2019 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
OFFICE SUPERVISOR/TAX PREPARER
JACKSON HEWITT
01.2018 - 04.2018
- Supervised employees and coordinated scheduling according to company guidelines
- Maintained petty cash and daily accounting
- Filed paperwork
- Made daily bank deposits
- Handled client complaints and grievances
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Managed payroll processing functions for all employees in the department.
- Assisted with recruitment processes including interviewing potential candidates.
- Resolved customer complaints regarding products or services offered by the company.
- Compiled data from clients to accurately complete tax forms.
REALTOR
KELLER WILLIAMS
10.2016 - 07.2017
- Interviewed clients to determine what kinds of properties they are seeking
- Coordinated appointments to show homes to prospective buyers
- Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
CULINARY SPECIALIST/ADMINISTRATIVE ASSISTANT
U.S. ARMY
03.2010 - 06.2014
- Planned, directed, and coordinated activities
- Compiled and maintained personnel records
- Prepared and cooked large quantities of food
- Planned and priced menu items, ordered supplies, and kept account records.
Education
H-D TECHNICIAN CERTIFICATE - Harley Davidson Late Model Technician
MOTORCYCLE MECHANICS INSTITUTE
03.2023
ASSOCIATE OF APPLIED SCIENCE DEGREE - Computer Systems Coordination
SOWELA TECHNICAL COMMUNITY COLLEGE
12.1997
Skills
- Strong written, verbal and interpersonal communication skills
- Computer
- Ability to handle busy, high-pressure work environment
- Success driven; always aim for maximum efficiency
- Ability to de-escalate situations
- Ability to supervise and coordinate activities of workers to ensure work is evenly distributed and deadlines are met in a timely manner
Timeline
Parts to Service Liaison – Parts Manager
Thunder Tower West Harley-davidson
03.2023 - 06.2024
LIFE INSURANCE AGENT
FAMILY FIRST LIFE - INDEPENDENT CONTRACTOR
01.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX - TURBOTAX
01.2019 - 04.2019
OFFICE SUPERVISOR/TAX PREPARER
JACKSON HEWITT
01.2018 - 04.2018
REALTOR
TREBLOC REALTY INC
08.2017 - 06.2021
REALTOR
KELLER WILLIAMS
10.2016 - 07.2017
CULINARY SPECIALIST/ADMINISTRATIVE ASSISTANT
U.S. ARMY
03.2010 - 06.2014
H-D TECHNICIAN CERTIFICATE - Harley Davidson Late Model Technician
MOTORCYCLE MECHANICS INSTITUTE
ASSOCIATE OF APPLIED SCIENCE DEGREE - Computer Systems Coordination
SOWELA TECHNICAL COMMUNITY COLLEGE
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