Shonitra Benjamin
Rex,GA
Summary
Diligent and experienced leader with proven track record in managing departmental operations and enhancing team performance. Demonstrated leadership and strategic planning skills in high-pressure environments. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
14
14
years of professional experience
Work History
Parts to Service Liaison – Parts Manager
Thunder Tower West Harley-Davidson
03.2023 - 06.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed 30 plus incoming calls and emails per day from customers
Life Insurance Agent
Independent Contractor - Self Employed
01.2020 - 07.2021
- Streamlined communication channels between clients and carriers to facilitate timely processing of claims.
- Conducted thorough risk assessments for prospective clients based on their unique circumstances, optimizing coverage recommendations.
- Delivered accurate quotes quickly using sophisticated software tools, streamlining the proposal process for potential clients.
- Increased client satisfaction by providing personalized life insurance solutions tailored to individual needs.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Maintained high standards of customer service by building relationships with clients.
Real Estate Sales Agent
TreBloc Realty Inc
08.2017 - 06.2021
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted open houses to showcase available properties and generate interest from potential buyers.
- Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
- Attended industry conferences and workshops to stay informed about current real estate trends and best practices.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
Customer Service Representative
Concentrix - TurboTax
01.2019 - 04.2019
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Supervisor/Tax Preparer Specialist
Jackson Hewitt
01.2018 - 04.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Updated reports, managed accounts, and generated reports for company database.
- Kept high average of performance evaluations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Realtor
Keller Williams
10.2016 - 07.2017
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated appointments to show tenants and buyers prospective homes.
- Wrote contracts to outline sales and purchases of properties.
- Reviewed and executed confidential documents, contracts and disclosures.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Culinary Specialist/Administrative Assistant
U.S. Army Active Duty
03.2010 - 06.2014
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Trained and managed 10 kitchen personnel and supervised related culinary activity.
- Modified recipes to accommodate dietary restrictions and allergies.
- Disciplined and dedicated to meeting high-quality standards.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed delivery of fresh rations in deployment environments for over 400 personnel.
Education
H-D TECHNICIAN CERTIFICATE - Harley-Davidson Late Model Technician
Motorcycle Mechanics Institute
Orlando, FL03.2023
Associate of Applied Science - Computer Systems Coordination
Sowela Technical Community College
Lake Charles, LA12.1997
Skills
- Effective Communication
- Workflow Optimization
- Staff Hiring and Training
- Team Supervision
- Documentation And Reporting
- MS Office
- Customer Service
- Schedule Management
- Underwriting Knowledge
- Office Management Software
- Human Resources
- Client Account Management
Timeline
Parts to Service Liaison – Parts Manager
Thunder Tower West Harley-Davidson
03.2023 - 06.2024
Life Insurance Agent
Independent Contractor - Self Employed
01.2020 - 07.2021
Customer Service Representative
Concentrix - TurboTax
01.2019 - 04.2019
Office Supervisor/Tax Preparer Specialist
Jackson Hewitt
01.2018 - 04.2018
Real Estate Sales Agent
TreBloc Realty Inc
08.2017 - 06.2021
Realtor
Keller Williams
10.2016 - 07.2017
Culinary Specialist/Administrative Assistant
U.S. Army Active Duty
03.2010 - 06.2014
H-D TECHNICIAN CERTIFICATE - Harley-Davidson Late Model Technician
Motorcycle Mechanics Institute
Associate of Applied Science - Computer Systems Coordination
Sowela Technical Community College
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