Shonna Abbott

Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns, going above and beyond, and by promoting a friendly atmosphere.

• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established time frames.
• Introduced new methods, practices and systems to reduce turnaround time.
• Cross-trained existing employees to maximize team agility and performance, evaluated employees' strengths assigning tasks based upon experience and training. Set clear expectations and created a positive work environment.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances. Prepared and executed new menu implementations.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Reconciled cash and credit card transactions to maintain accurate records.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives and communication goals.
• Identified individual employee's unique work styles and adapted management methods.
• Evaluated employee performance and coached and trained to improve weak areas.
• Worked with management team to implement proper division of responsibilities.
• Conducted routine inspections to check quality and compliance with established specifications.
• Organized contests and established goals to optimize productivity and improve employee morale.

• Established objectives, work plans and delegated assignments to maintenance crew within deadlines successfully.
• Logged detailed and thorough records of maintenance performed, and inventory of materials.
• Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Responded to requests and scheduled appointments for property showings.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Verified tenant incomes and other information before accepting lease applications.

Earned management trust by serving as a key holder to open and close store.

• Successfully acquired an average of 3 new account per day while our sales goal was to reach 2 per week.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long term customer relationships and advised customers of purchases and promotions
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply and balance.
• Operated a POS system to itemize and complete an average amount of customer sales.
• Dedicated to continuously improving sales abilities and product knowledge.