Shonna Bennett
Jennings,FL
Summary
Dynamic accountant with proven success at Amazing Grace Signs, skilled in money management and customer relations. Achieved significant tax refunds while ensuring compliance through meticulous audits. Adept at navigating various software to streamline processes, fostering strong client relationships and enhancing operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Accountant
Amazing Grace Signs
Dupont, GA
05.2023 - 09.2024
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Mitigated annual audit risks and developed final certification reports for small businesses.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Created journal entries accurately and timely for month end close processes.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Performed audits of operational and financial areas to check compliance.
- Posted financial data in Excel spreadsheets and managed inventory.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
Student Support Specialist / English Tutor
South Georgia State College
Waycross , GA
08.2018 - 05.2021
- Helped students with registration
- Supported students in all areas of college life
- Used different computer software programs
- Helped students having difficulties in English.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with faculty members to develop strategies to improve student performance.
- Responded promptly to emails or phone calls from concerned parents or guardians.
- Provided resources such as tutoring services or study materials when needed.
- Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Created and delivered presentations on various topics related to academic success.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Collaborated with general education teachers to include students in classroom activities.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
Customer Service Representative / Guard Shack
Grassy Butte Company
Watford City, North Dakota
05.2014 - 01.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept a head count, including their names and times they arrived and departed, of all individuals inside gas plant.
- Directed shipments to their delivery destination.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Echols County Schools
Statenville, GA05-2007
Some College (No Degree) - Nursing
South Georgia State College
Waycross , GASkills
- Navigating various computer software
- Money management
- Customer relations
- Time management
Timeline
Accountant
Amazing Grace Signs
05.2023 - 09.2024
Student Support Specialist / English Tutor
South Georgia State College
08.2018 - 05.2021
Customer Service Representative / Guard Shack
Grassy Butte Company
05.2014 - 01.2016
High School Diploma -
Echols County Schools
Some College (No Degree) - Nursing
South Georgia State College