Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Shonna Crites

Fredericktown,Mo.

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

17
17
years of professional experience

Work History

CNA

Covenant Care Services
12.2018 - 10.2022
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients

CNA/Restorative Aide

St. Joe Manor
03.2015 - 12.2018
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Supported needs of [Number]+ residents under long-term care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Cook/Head Waitress

Kinfolk’s Restaurant
04.2006 - 09.2015
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Trained staff members on use of POS system.

Education

Fredericktown High School
Fredericktown, MO
05.1993

Skills

  • Responding to Emergencies
  • Feeding Assistance Expertise
  • EMR Systems
  • Mobility Assistance Needs Understanding
  • Companionship and Emotional Support
  • Supporting Personal Needs

Timeline

CNA

Covenant Care Services
12.2018 - 10.2022

CNA/Restorative Aide

St. Joe Manor
03.2015 - 12.2018

Cook/Head Waitress

Kinfolk’s Restaurant
04.2006 - 09.2015

Fredericktown High School

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Shonna Crites