Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Shonna George

Adrian,TX

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my customer service and time management skills at Travel Centers of America to mentor new cashiers, improving team performance significantly. Known for reliability and professionalism, I consistently maintained high accuracy in financial transactions and fostered positive customer relationships. Punctual and honest food service with solid background in serving and clean environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated server with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

4
4
years of professional experience

Work History

Cashier

Midway 66
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier Team Lead

Travel Centers of America
03.2024 - 08.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Cashier Team Lead

Pilot Flying J Travel Center
12.2023 - 03.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.

Food Runner

Midpoint Cafe And Gift Shop
03.2021 - 10.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Education

GED -

Region 16
Wichita Falls, TX
04.2003

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Professionalism and Courtesy

Timeline

Cashier

Midway 66
08.2024 - Current

Cashier Team Lead

Travel Centers of America
03.2024 - 08.2024

Cashier Team Lead

Pilot Flying J Travel Center
12.2023 - 03.2024

Food Runner

Midpoint Cafe And Gift Shop
03.2021 - 10.2023

GED -

Region 16

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Shonna George