Shonna Mccall
Stone Mountain,GA
Summary
Motivated and dedicated professional with years of expertise in administrative and client relations. Currently I am actively seeking a new career path where I can optimize my collaborative team leadership skills as well as my customer service and independent thinking. I can assure you I will be a great complement to your company, providing expert insight and proficiency in following policies, problem solving, and supporting daily operations making sure to provide the utmost customer satisfaction and efficient work flow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Tramazon LLC
Duluth , GA
02.2022 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Overnight Stock Associate
Kroger
Atlanta, GA
05.2021 - Current
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Problem Solver
Amazon
Stone Mountain, GA
08.2020 - 12.2020
- Problem Solver, Amazon Fulfillment Center
- Identify, investigate, and correct shipment errors, Optimized Outbound Logistics
- Train and Coach new and old associates on work safety, and cleanliness according to company policy and stood as a resource for all associates
- Demonstrated SOP compliance.
- Managed timely and effective replacement of damaged or missing products.
dsd/grs clerk
Publix Supermarkets
06.2018 - 12.2020
- Customer Service)
- Check in and verify vendor invoice and product delivery
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Operate backroom equipment including, occasional forklift, pallet jack, baler, and compactor
- Daily inventory count and shelf maintenance.
- Unloaded pallets and deliveries and organized products in warehouse.
assistant manager
08.2015 - 04.2018
- Aramark/einstein bagels GGc
- Supervision of employees to ensure compliance with all organizational regulations
- Participate in professional development activities
- Assist in weekly truck ordering, scheduling, training, and catering
technical support agent
03.2013 - 02.2015
- CCI Concentrix turbo tax/apple call center
- Handled high-volume inbound calls and respond to customer inquiries
- Utilize scripts and job aids to answer questions as instructed
- Use of multiple screens to address all inquiries and escalate concerns to correct department.
Education
Associate of Science - Pharmacy
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2023
Skills
- Administrative-Microsoft office
- Forklift
- Deadline Oriented
- Client Relations
- Technical Support
- Customer Service
- Training
- Office Equipment Operation
Certification
Hospitality training Servsafe Manager Certification- Food Safety CPR/AED Certification
Timeline
Amazon Delivery Driver
Tramazon LLC
02.2022 - 07.2022
Overnight Stock Associate
Kroger
05.2021 - Current
Problem Solver
Amazon
08.2020 - 12.2020
dsd/grs clerk
Publix Supermarkets
06.2018 - 12.2020
assistant manager
08.2015 - 04.2018
technical support agent
03.2013 - 02.2015
Associate of Science - Pharmacy
Ultimate Medical Academy - Clearwater