Shonna Robbins
Overland Park
Summary
Dedicated Veterinary Technician with expertise in medication administration, surgical assistance, and patient monitoring. Committed to delivering compassionate care and enhancing client education to improve animal health outcomes.
Overview
26
26
years of professional experience
Work History
Veterinary Technician
Deer Creek Animal Hospital
Overland Park, KS
09.2014 - Current
- Administered vaccinations and medications under veterinary supervision, ensuring animal welfare and compliance with protocols.
- Administered vaccinations and medications under veterinary supervision, ensuring animal welfare and compliance with protocols.
- Monitored vital signs during surgical procedures, maintained patient safety and responded to emergencies.
- Educated pet owners on post-operative care, fostering better understanding of recovery processes and health management.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Led initiatives to improve clinic workflow, increasing appointment efficiency while maintaining high standards of animal care.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Administered vaccinations to a variety of animal species.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered oral or topical medications to boarding patients as specified by a veterinarian in an animal's medical record.
Sales Associate
Kohls Department Store
Overland Park, KS
06.2000 - 10.2014
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new associates on sales techniques and operational procedures to improve team efficiency.
- Maintained visual merchandising standards, enhancing store presentation and customer experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor of Science - Veterinary Science
Brown Mackie College
Overland Park, KS09-2013
Skills
- Intravenous catheterization
- Medication administration
- Anesthesia administration
- Intravenous medication
- Intravenous injection
- Intramuscular injections
- Vaccine administration
- Vaccinations
- Surgical assistance
- Surgical support
- Surgical preparation
- Wound treatment
- Wound care
- Anesthesia monitoring
- Patient monitoring
- Euthanasia
- Emergency first aid
- Diagnostic imaging
- Radiographic imaging
- Cytocentesis
- Heartworm testing
- Urinalysis techniques
- Diagnostic sampling
- Laboratory skills
- Medication dispensing procedures
- Pharmacy management
- Pharmaceutical compliance
- Radiation safety protocols
- Grooming techniques
- Inventory management
- Medical record-keeping
- Vital signs
- Parasite management
- Otoscopic examination
- Wound care
- Parasite management
- Safe animal handling
Timeline
Veterinary Technician
Deer Creek Animal Hospital
09.2014 - Current
Sales Associate
Kohls Department Store
06.2000 - 10.2014
Bachelor of Science - Veterinary Science
Brown Mackie College