Shonna Russell
Kenosha,WI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
30
30
years of professional experience
Work History
Financial Advocate
Aurora Health Care
01.2001 - Current
- Work for six OBGYN Doctors, A team of Prenatal specialist, One Infertility Doctor and one Plastic Surgery
- Maintained 101% in productivity.
- Organized the work area with a work duty chart.
- Guaranteed valuable asset to the work area.
- Registrar all new patients, collect co pays, answer multi lines, help guide the work area in correct place.
- Research patients' billing issues.
- Contact insurance companies, solve patients billing complaints, set up payment plans.
- Negotiating better financial deals with providers on a client’s behalf
- Researching financial law changes and economic trends.
- Meeting with client and discussing their finances to help them locate an insurance plan.
- Supporting investment professionals to cultivate clients.
- Learned and adapted quickly to new technology and software applications.
- Maintained strict confidentiality regarding sensitive information while providing compassionate guidance for those facing difficult financial situations.
Cashier
Phoebe Putney Memorial Hospital
01.1994 - 01.2000
- Cashier in food service,
- Switchboard operator directed 1000’s of phone calls and helped with very important codes and death certificates.
- Worked with Cancer patients in Chemotherapy.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Education
Troy University, Fort Benning, AL
Troy, AL01.2014
Bachelor of Science - Business Management
Troy University, Fort Benning, Al
Troy, AL01.2009
Diploma -
Albany High School
Albany, GA01.1992
Skills
- Working Knowledge of Windows Operating System
- Applied knowledge of Microsoft Office Programs
- Good filing and organizational skills
- Experience in handling confidential paperwork
- Ability to take accurate phone messages and deliver messages promptly
- Good customer-relations background
- Thorough attention to detail
- Excellent math knowledge
- Payment Processing
- Accounts receivable management
- Ability to use their own initiative
- Customer service skills
- Flexibility and open-mindedness
- Ability to work in fast-paced environment
- Ability to work well with others
- Understanding of how to use common industry software
Timeline
Financial Advocate
Aurora Health Care
01.2001 - Current
Cashier
Phoebe Putney Memorial Hospital
01.1994 - 01.2000
Associate of Arts - Education
Troy University, Fort Benning, AL
Bachelor of Science - Business Management
Troy University, Fort Benning, Al
Diploma -
Albany High School
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