Shonna Sbertoli
Marion,AR
Summary
Customer-focused Commercial CSR known for high productivity and efficient task completion. Possess specialized skills in client relationship management, policy adjustments, and issue resolution. Excel using empathy, communication, and adaptability to meet and exceed customer expectations.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work History
Restaurant Server
Applebee's Grill + Bar
West Memphis, AR
11.2022 - 06.2025
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and efficiently from guests.
- Delivered food and beverages promptly to tables.
- Assisted team members with training new servers.
- Maintained cleanliness and organization of dining area.
- Resolved customer complaints with professionalism and care.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Warehouse Worker
Pattersons
Memphis, Tn
09.2020 - 09.2023
- Operated warehouse equipment safely and efficiently during daily tasks.
- Organized inventory and maintained accurate stock records for efficient operations.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Communicated with suppliers regarding shipment schedules and issues.
- Processed outbound shipments, including packing and labeling products for delivery.
- Managed incoming and outgoing shipments to ensure timely processing.
CSR
Big Star Grocery
West Memphis, Arkansas
11.2011 - 06.2015
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Handled customer complaints and resolved issues promptly.
- Cashed payroll checks/ summited bill payment
- Managed customer accounts, ensuring up-to-date information and accuracy.
- Educated customers about product features and benefits during interactions.
- Maintained accurate records of customer interactions and transactions.
- Processed orders and returns efficiently through the company's CRM system.
- Resolved customer complaints using effective communication techniques.
- Assisted customers with product inquiries and service requests.
Education
Helix High School
San Diego, CASkills
- Customer service
- Order accuracy
- Food delivery
- POS operation
- Inventory management
- Supplier communication
- Shipment processing
- Effective communication
- Organizational skills
- Multiple order management
Timeline
Restaurant Server
Applebee's Grill + Bar
11.2022 - 06.2025
Warehouse Worker
Pattersons
09.2020 - 09.2023
CSR
Big Star Grocery
11.2011 - 06.2015
Helix High School