SHONNA SCHROEDER
10011 County 21, Noonan,ND
Summary
Utilize my project management, credit management, customer service skills, and vendor management experience to enhance a company in their financial, operational, loan, and customer service departments.
Overview
27
27
years of professional experience
Work History
Branch Manager
BNC National Bank
Crosby, ND
01.2012 - Current
- Manage all operations of the bank, review and determine credit worthiness based on policies and procedures, maintain collateral documentation, increasing sales, increasing loan portfolio, manage a team of employees, manage security for the branch
Retirement Programs Coordinator
University of Minnesota
Minneapolis, MN
11.2007 - 12.2011
- Managed vendor relationships for retirement plans, communicated plan changes to all employees, coordinated changes to ensure they were done correctly, managed a team who performed day-to-day tasks
Team Leader
Ameriprise Financial/American Express, Wachovia Retirement Services
Minneapolis, MN
05.1997 - 10.2007
- Managed a team to ensure all quarterly statements, quarterly reporting, fund adds, compliance testing was done accurately and timely for large Fortune 500 companies, provided training on new policies/procedures, created/delivered performance feedback and evaluations, attended meetings as system processing expert, represented department on client calls to ensure clients received the best possible customer service
- Held multiple positions through promotions
Education
Paralegal Certificate - Justice Studies
Rasmussen University
Online09-2024
Bachelor of Science - Consumer And Family Economics
North Dakota State University
Fargo, ND05.1996
Skills
- Business Development
- Vendor Management
- Team Management
- Regulatory Compliance
- Work Prioritization
- Branch Operations Management
- Banking Products and Services
- Process Improvement
- Relationship Building
- Customer Service
- Decision Making
Timeline
Branch Manager
BNC National Bank
01.2012 - Current
Retirement Programs Coordinator
University of Minnesota
11.2007 - 12.2011
Team Leader
Ameriprise Financial/American Express, Wachovia Retirement Services
05.1997 - 10.2007
Bachelor of Science - Consumer And Family Economics
North Dakota State University
Paralegal Certificate - Justice Studies
Rasmussen University
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