Shonna Smith
Mountain Home,ID
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Cupbop
Mountain Home AFB, ID
07.2024 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Optimized profits by controlling food, beverage and labor costs.
- Created detailed reports on weekly and monthly revenues and expenses.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Deli Manager
One9
Wamsutter, WY
01.2024 - 03.2024
- Ordered necessary deli supplies to maintain stock levels.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained new employees on proper food handling techniques and safety regulations.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Deli Shift Leader
Pilot Travel Centers
Mountain Home, ID
10.2021 - 01.2024
- Provided customers with fresh product and correct portion size to minimize shrink.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Followed cleaning schedule for floors, walls and storage areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Job Corps
Nampa, ID06-2006
Skills
- Restaurant operations management
- Kitchen oversight
- Kitchen equipment operation and maintenance
- Employee recruitment expertise
- Point of sale (POS) system operation
- Employee schedule management
- Team management
- Customer service best practices
- Order delivery practices
- Operations management
- Labor and food cost control
- Food service background
Timeline
Restaurant Manager
Cupbop
07.2024 - Current
Deli Manager
One9
01.2024 - 03.2024
Deli Shift Leader
Pilot Travel Centers
10.2021 - 01.2024
High School Diploma -
Job Corps
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