Shonna Smith
Fairfield
Summary
Dynamic counselor with extensive experience at Volunteers of America Greater Ohio, skilled in treatment planning and client needs assessment. Proven ability to empower clients through psychoeducation and effective case management, achieving significant improvements in client satisfaction and outcomes. Strong decision-making and team collaboration skills enhance service delivery and support client growth.
Overview
4
4
years of professional experience
Work History
Counselor
Volunteers of America Greater Ohio
01.2025 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Counselor
BrightView Behavioral Health
05.2024 - 12.2024
- Educated clients on dangers of substance abuse and prevention techniques.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Guided clients in developing skills and strategies for dealing with problems.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Facilitated group counseling sessions to support and encourage client growth.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Case Manager
River City Correctional Center
06.2021 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
No Degree - Social Services
UC Blue Ash
Cincinnati, OH01-2026
Associate of Arts - Medical Billing And Coding
Remington College
Columbia, SC04-2011
Skills
- Counseling
- Psychoeducation
- Treatment Planning
- Biopsychosocial assessments
- Relapse prevention
- Client needs assessment
- Substance abuse counseling
- Cognitive behavioral therapy (CBT) expert
- Case management and documentation
- Decision-making
- Time management
- Team collaboration
Timeline
Counselor
Volunteers of America Greater Ohio
01.2025 - Current
Counselor
BrightView Behavioral Health
05.2024 - 12.2024
Case Manager
River City Correctional Center
06.2021 - 05.2024
No Degree - Social Services
UC Blue Ash
Associate of Arts - Medical Billing And Coding
Remington College
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