Shonna Smith
Blacklick,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options And documentation requirements. Well-versed in scheduling And database management functions for streamlined communication And reduced. Correspondence backlogs. Excels at identifying client needs And concerns to improve engagement strategies And overall service. Hardworking And passionate job seeker With strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player With strong organizational skills. Ability to handle multiple projects simultaneously. With a high degree of accuracy. To seek And maintain full-time position that offers. Professional challenges utilizing interpersonal skills, excellent time management. And problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively. Impact company success.
Overview
28
28
years of professional experience
Work History
Medical Support Assistant MSA
Veterans Affairs
03.2025 - Current
- Specialty Clinic Hematology/ Oncology Also covered in Cardiology, Neurology, Allergy/Inf Dis/Neuro/Sleep/Polytrauma, Pulm/Resp/Nuc Med/Vas/Sleep, Endo/Renal/Rheum
- MSA Duties include but are not limited to:
- One-year specialized experience in VA system Cerner. In Cerner I can retrieve Veterans files and update information, such as demographics, communication messages to Veterans providers & nursing staff
- Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
- Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
- Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.
- Develop/maintain effective and efficient communication develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
- Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).
- Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
- Schedule appointments: notify his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
- Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
- Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
- Full-time 40 hours a week
- Federal Job GS 5/step 8
HAIRSTYLIST
Evita's Beauty & Barber
03.1997 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Advanced Medical Service Assistant AMSA
Veterans Affairs
07.2023 - 03.2025
- AMSA Duties include but are not limited to:
- Uses personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents.
- Answers general questions on administrative or clerical procedures and processes. Uses personal computers, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents.
- Varies access to external Community Care providers systems include OSU Care link, Genesis Health systems, OhioHealth & Trinity Health.
- Answering routine and general questions about Veterans’ upcoming appts & referral authorization status.
- One-year specialized experience in VA system Cerner. In Cerner I can retrieve Veterans files and update information, such as demographic’s, communication messages to Veterans providers & nursing staff.
- Maintaining internal & external relationships with VA and Community Care providers.
- Processing a variety of personnel actions for serviced customers.
- Receiving and answering routine inquiries.
- Assisting in researching non-routine inquiries.
- Processing incoming Community Care referrals authorizations & faxing providers using VA guidelines and privacy act.
- Sets the tone for the quality of services at the VA. Incumbent must utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner.
- Accomplishing routine and recurring administrative and clerical assignments.
- Maintaining organization files and records in VA Systems
- Interviews patients to obtain information needed to determine eligibility and obtain pre-approval from their insurance.
- Receives telephone calls in a courteous and timely manner using privacy rules and established clinic processes.
- Forwards calls to team members as needed and/or take messages as needed.
- Processes first party requests for medical records and written (faxed) requests for medical information from hospitals and/or doctors
- Full-time 40 hours a week
- Federal Job GS 6/Step4
PATIENT ACCESS COORDINATOR
OSU Wexner Medical Center
02.2018 - 07.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Full-time 40 hours a week
- Heart/Lung Transplant Team
PHARMACY TECHNICIAN
OSU Wexner Medical Center
09.2018 - 08.2019
- Answered incoming phone calls and addressed questions from customer and healthcare providers.
- Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
PATIENT REGISTRATION
Nationwide Children's Hospital
03.2017 - 09.2018
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-payments from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into the company’s computer system using Software.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other procedures.
Education
Certificate - Cosmetology
Ohio State School of Cosmetology
Columbus, OH03.1997
Certificate - Phlebotomy
Fort Hayes Arts And Academic High School
Columbus05.1993
Some College (No Degree) - Business Management, Human Resources Management Program
Franklin University
Columbus, OHSkills
- Typing speed of 40 WPM
- Medical Terminology
- Customer Service
- Claims Handling and Cover
- Comfort with Technology and Databases
- Patient Data Compilation
- Insurance Coordination
- Referral Coordination
- Microsoft Access
- Medical Filing
- Word Processing
- Team Collaboration
- Outbound Calling
- Lab Specimens and Collections
- Office Supplies and Inventory
- Patient Health Information Access
- Accounts Payable and Accounts Receivable Money Handling
- Recording Histories
- Clerical and Filing Support
- Attention to Detail
- Oral Communication
- Writing
Websites
Timeline
Medical Support Assistant MSA
Veterans Affairs
03.2025 - Current
Advanced Medical Service Assistant AMSA
Veterans Affairs
07.2023 - 03.2025
PHARMACY TECHNICIAN
OSU Wexner Medical Center
09.2018 - 08.2019
PATIENT ACCESS COORDINATOR
OSU Wexner Medical Center
02.2018 - 07.2023
PATIENT REGISTRATION
Nationwide Children's Hospital
03.2017 - 09.2018
HAIRSTYLIST
Evita's Beauty & Barber
03.1997 - Current
Certificate - Cosmetology
Ohio State School of Cosmetology
Certificate - Phlebotomy
Fort Hayes Arts And Academic High School
Some College (No Degree) - Business Management, Human Resources Management Program
Franklin University
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