SHONNA STEV
Miami,FL
Summary
A highly organized and details-oriented individual with the ability to work independently and in a team environment as well as working effective with all levels of employees within an organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Clerical Clerk
Cable & Wireless GT
01.1997 - 01.2025
- Separating the credit bills from the non-credit bills
- Calling customers to remind them to pay their telephone bill
- Sending outstanding statement to customers by the end of each month
- Answering the telephone
- Filing private documents.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Administrative/Account Assistant/ Purchasing/ Customs Clearance clerk
Cayman Pharmacy Group
01.2012 - 01.2018
- Effective communication Organizational and Problem- Solving Skills
- Maintain positive relations with existing suppliers
- Contact suppliers via Outlook or Gmail if there is a billing discrepancy
- Preparing all customs documents for clearance both freight and air for all three pharmacies
- Organize delivery of merchandise and supplies to various pharmacies
- Ensure pharmaceutical medications are delivered to appropriate pharmacies
- Payroll -Calculation of hours on monthly time sheet
- Setup new employee in quick book,
- Data entry daily sales in quick books for all three pharmacies
- Data entry payroll in quick books for all three pharmacies
- Data entry payable invoices in quick books for all three pharmacies
- Balancing the cash book
- Auditing of credit cards and daily cash sheets for the three pharmacies
- Petty Cash Reconciliation
- Filing
- Accounts Payable
- Preparing cheques and money order per month to pay suppliers both overseas and locally for the three pharmacies
- Preparing Letter for bank wire and bank draft for overseas supplies
- Credit card receipt Reconciliation
Rental Agent/ Reservation Agent/ Assistant Account clerk
Andy’s Car Rental GT
01.2007 - 01.2012
- Making reservation in TSD system
- Assisting with all car rentals reservation cancellation and refund both locally and in the USA
- Assisting with all customer credit card chargeback and disputes both locally and in the USA
- Update all online rental rate
- Assisting with car rentals, opening and closing contracts
- Auditing of credit cards and closed contracts
- Balancing the cash book
- Filing private documents
- Making reservation in TSD system
- Data entry in quick books & accpac system
- Updating car sale in quick book
- Deposit cash
- Receivable
- Collections by the end of each month for rent to own cars
- Charge all credit cards on file for long term rentals
- Balancing the cash float at the end of the day
Sales Representative
Diver’s Supply GT
01.2000 - 01.2007
- Selling dive equipment
- Balancing the cash float at the end of the day
- Assisting customers
Customer services logistics/ Administrative Assistant
Software Solutions GT
01.2005 - 01.2006
- Reply to email from dell, hp and Cisco
- Send update to dell, hp and Cisco in Puerto Rico when service is completed by technician,
- Preparing commercial invoice to send off old parts to dell in Puerto Rico
- Resolved customer complaints on incorrect computer parts from dell and Cisco
- Prepare documenting dispatch completion, and failure reports
- Responsible for all technician location and job completion time
- Assisted customers with special order request and arranging pick up at other locations
- Receivable & Payable
- Filing private documents
- Data entry in MAS 2000 system
- Deposit cash
- Collections by the end of each month
Administrative Assistant
Cayman Free Press GT
01.1999 - 01.2000
- Filing various documents
- Preparing order for delivery
- Assisting the classified advertisement department with ads
- Attending to customers and balancing the cash float at the end of the day.
Education
High School diploma -
John Gray High School
1997
Skills
- Computer:
- Microsoft Word, Microsoft Excel, Certificate in Business English and Quick books
- Purchase Orders
- Biweekly Payroll Processing
- Email Correspondence
- Cash Handling
- Microsoft Office
- Customer Satisfaction
- Administrative Support
- Update Records
- Clerical Support
- Mail Processing
Timeline
Administrative/Account Assistant/ Purchasing/ Customs Clearance clerk
Cayman Pharmacy Group
01.2012 - 01.2018
Rental Agent/ Reservation Agent/ Assistant Account clerk
Andy’s Car Rental GT
01.2007 - 01.2012
Customer services logistics/ Administrative Assistant
Software Solutions GT
01.2005 - 01.2006
Sales Representative
Diver’s Supply GT
01.2000 - 01.2007
Administrative Assistant
Cayman Free Press GT
01.1999 - 01.2000
Clerical Clerk
Cable & Wireless GT
01.1997 - 01.2025
High School diploma -
John Gray High School
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