SHONNA STEVENS
Miami
Summary
Dedicated professional with extensive experience in retail sales and customer service. Skilled in managing email correspondence and resolving customer inquiries, while utilizing cash register skills and Microsoft Excel for accurate record-keeping and reporting.
Overview
27
27
years of professional experience
Work History
Package Handler
Federal Express Corporation
Miami
09.2024 - Current
- Scan and track packages using barcode systems to maintain accurate records.
- Assisted in receiving, inspecting and sorting incoming shipments
- Load and unload packages from trucks in a high-volume distribution center
- Using warehouse tools including pallet jack
- Consistently meet and exceed daily package handling quotas through efficient workflows.
Reservation Agent
Island Reset Auto Rental
01.2019 - 01.2021
- Communicating with customers to answer questions and address concerns about their reservations or rental vehicles
- Explaining insurance coverage, including deductible requirements and optional coverage available for an additional fee
- Providing customers with directions to their destinations
- Explaining local traffic laws and regulations, such as speed limits and fines for parking violations
- Processing rental applications in accordance with company standards
- Coordinating with auto repair shops to schedule maintenance or repairs for vehicle.
Administrative Assistant/ Purchasing/ Customs Clearance clerk
Cayman Pharmacy Group
Cayman Islands
01.2012 - 01.2018
- Effective communication Organizational and Problem- Solving Skills
- Maintain positive relations with existing suppliers
- Preparing all customs documents for clearance both freight and air for all three pharmacies
- Assisted with packing and unpacking boxes of merchandise goods when short on staff
- Assisted with loading and unloading van when short on staff
- Ensure pharmaceutical medications are delivered to appropriate pharmacies
- Work to resolve customer issues via chat support
- Contact suppliers via email if there is a billing discrepancy
- Organize delivery of merchandise and supplies to various pharmacies
- Ensure pharmaceutical medications are delivered to appropriate pharmacies
- Data entry in quick books
- Auditing of credit cards and daily cash sheets for the three pharmacies
- Petty Cash Reconciliation and Balancing the cash book
Assistant Account clerk /Rental Agent/ Reservation Agent
Andy's Car Rental
Cayman Islands
01.2007 - 01.2011
- Making reservation in TSD system
- Assisting with all car rentals reservation cancellation and refund both locally and overseas
- Assisting with all customer credit card chargeback and disputes both locally and overseas
- Car rentals, opening and closing contracts
- Auditing of credit cards and closed contracts
- Balancing the cash book
- Scanning & filing private documents
- Data entry in quick books & Accpac system
- Updating car sale in quick book
- Updating all vehicle renewals registration renewals in TSD system
- Responsible for all car registration renewals
- Deposit cash
- Receivable
- Collections by the end of each month for rent to own cars
- Charge all credit cards on file for long term rentals
- Balancing the cash float at the end of the day
Customer services logistics
Software Solutions
Cayman Islands
01.2005 - 01.2007
- Reply to email from dell, hp and Cisco
- Send update to dell, hp and Cisco in Puerto Rico when service is completed by technician
- Preparing commercial invoice to send off old parts to dell in Puerto Rico
- Resolved customer complaints on incorrect computer parts from dell and Cisco
- Prepare documenting dispatch completion, and failure reports
- Responsible for all technician location and job completion time
- Assisted customers with special order request and arranging pick up at other locations
- Receivable & Payable
- Filing private documents
- Data entry in MAS 2000 system
- Deposit cash
- Collections by the end of each month
Sales Representative
Diver's Supply
Cayman Islands
01.1999 - 01.2004
- Selling dive equipment
- Balancing the cash float at the end of the day
- Assisting customers
Education
High School diploma -
John Gray High School
Cayman IslandsSkills
- Microsoft Word
- Microsoft Excel
- Cash register skills
- Email Correspondence
- Problem-solving skills
- Point of-sale (POS) system
- Retail Sales Knowledge
- Team Collaboration
- Confidentiality
- Attention to detail
- Customer Satisfaction
- Update Records
- Clerical Support
- Package sorting and scanning
- Time Management
- Pallet jack operation
Timeline
Package Handler
Federal Express Corporation
09.2024 - Current
Reservation Agent
Island Reset Auto Rental
01.2019 - 01.2021
Administrative Assistant/ Purchasing/ Customs Clearance clerk
Cayman Pharmacy Group
01.2012 - 01.2018
Assistant Account clerk /Rental Agent/ Reservation Agent
Andy's Car Rental
01.2007 - 01.2011
Customer services logistics
Software Solutions
01.2005 - 01.2007
Sales Representative
Diver's Supply
01.1999 - 01.2004
High School diploma -
John Gray High School
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