SHONNA W. GILLIARD
Albany,Georgia
Summary
Dedicated and dependable professional with extensive experience in inventory management, data entry, quality control, retail merchandising, customer service, manufacturing, and production operations. Recognized for accuracy, attention to detail, reliability, and the ability to manage multiple responsibilities while maintaining high quality standards and exceptional customer service.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Matchout Specialist
Cintas Uniform Company
Albany, Georgia
06.2013 - Current
- Ensure uniforms are matched accurately to customer accounts.
- Sort and organize customer uniforms for distribution and delivery.
- Inspect garments for cleanliness, damage, and quality compliance.
- Managed ordering and logistics for customer logo patches, ensuring timely availability for uniforms and special accounts.
- Oversaw data entry and maintained inventory records for patch inventory system, ensuring up-to-date accuracy.
- Monitor inventory levels and maintain accurate inventory documentation.
- Processed high volumes of inventory while maintaining efficiency and accuracy in operations.
Data Collection Agent (Part-Time)
Crossmark
Albany, Georgia
08.2016 - 01.2017
- Scanned UPC codes and recorded product information accurately to ensure data integrity.
- Collected and transmitted consumer product data using handheld technology to support inventory management.
- Conducted inventory counts and merchandising audits to verify stock levels and product placement.
- Prepare and submit daily reports through internet-based systems.
Retail Merchandiser (Part-Time)
Driveline Retail Merchandising
Albany, Georgia
03.2015 - 07.2016
- Set merchandise according to planograms and merchandising standards.
- Conducted audits on product displays for compliance with company standards and stocked merchandise while maintaining organized product areas.
- Identified and removed damaged products from shelves to uphold store quality and applied labels and promotional materials.
Customer Service Representative
Teleperformance USA
Albany, Georgia
05.2012 - 06.2013
- Delivered customer service, processed payments, maintained accounts, provided technical support, and performed clerical and data-entry tasks to ensure seamless operations.
- Responded to customer inquiries via phone and email.
- Resolved billing issues and account discrepancies efficiently.
- Assisted customers with product selections and recommendations.
1st Stage Tire Builder
Cooper Tire & Rubber Company
Albany, Georgia
02.2005 - 03.2009
- Operated tire-building equipment and machinery in high-volume manufacturing, ensuring compliance with safety and quality standards.
- Operated tire building machinery to assemble tire components efficiently.
- Inspected materials for quality and compliance with safety standards.
- Collaborated with team members to optimize production workflows daily.
Lab Technician / Quality Control Specialist
Flint River Textiles
Albany, Georgia
03.1996 - 03.2004
- Conducted laboratory testing and quality inspections, analyzed samples, entered data, and generated quality reports.
- Conducted material testing for quality assurance in textile production.
- Operated laboratory equipment to analyze fabric properties and performance.
- Maintained accurate records of test results and procedures for compliance.
Customer Service Representative
CallTech
Albany, Georgia
04.1994 - 05.1995
- Provided customer support and technical assistance, ensuring accurate maintenance of customer records.
- Provided exceptional customer support through phone and chat interactions.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Documented customer interactions accurately in the CRM system for record-keeping.
Education
Business Logistics Management
Albany Technical College
Albany, Georgia01-2012
Business Administration Technology
Albany Technical College
Albany, Georgia09-2011
High School Diploma -
Westover High School
Albany, Georgia01-1991
Skills
- Inventory Management
- Data Entry & Documentation
- Quality Control & Inspection
- Retail Merchandising
- Customer Service
- Order Processing
- Microsoft Office
- Spreadsheets & Databases
- Technical Support
- Manufacturing Operations
- Product Inspection
- Forklift Operation
- Team Collaboration
- Attention to Detail
Certification
Forklift Operator License
Timeline
Data Collection Agent (Part-Time)
Crossmark
08.2016 - 01.2017
Retail Merchandiser (Part-Time)
Driveline Retail Merchandising
03.2015 - 07.2016
Matchout Specialist
Cintas Uniform Company
06.2013 - Current
Customer Service Representative
Teleperformance USA
05.2012 - 06.2013
1st Stage Tire Builder
Cooper Tire & Rubber Company
02.2005 - 03.2009
Lab Technician / Quality Control Specialist
Flint River Textiles
03.1996 - 03.2004
Customer Service Representative
CallTech
04.1994 - 05.1995
Business Logistics Management
Albany Technical College
Business Administration Technology
Albany Technical College
High School Diploma -
Westover High School