SHONNEE HULLUM
Dayton,Ohio
Summary
A motivated person with a versatile background. Communication skills that are effective and a drive to to handle people and situations with exceptional care.
Overview
3
3
years of professional experience
Work History
Teacher
Dayton Public Schools, Valerie Elementary School
Dayton, Ohio
08.2023 - 08.2024
- Engage students with instruction while monitoring students academic success
- Maintain order in the classroom and in conjunction with administrative staff, discipline when necessary to achieve proper behavior
- Report to administrator unusual behavior issues using referrals
- Keep records of academic performance, attendance and social acclimation
- Share information with other teachers and staff, hold responsibility for monitoring halls and restrooms.
Customer Service Representative
Ohio Department of Jobs and Family Services
Columbus/Dayton, Ohio
10.2021 - 08.2023
- Utilized business, project management and interpersonal skills to resolve complex unemployment accounts by determining eligibility for compensation
- Managed a heavy caseload in a timely and efficient manner while maintaining sensitive information and the integrity of the program
- Processed various types of monetary and non-monetary claims and made appropriate determinations in accordance with state and federal laws within established daily timeline
- Conducted investigations and research to determine qualifications for the program and maintained the related database.
- Conducted interviews over the phone with applicants to determine benefits for their case based on information uploaded and said during interview
- Processed caseloads in a timely while maintaining sensitive information
- Mailed out documents requiring additional information to confirm work status, lease documents, daycare, etc.
Education
Real Estate Certificate -
Sinclair Community College
Dayton, OH12-2020
Bachelor's Degree - Political Science
University of Akron
Akron, OH08-2020
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Real Estate
- Classroom Instruction
- Data Collection
- Basic nursing care
Timeline
Teacher
Dayton Public Schools, Valerie Elementary School
08.2023 - 08.2024
Customer Service Representative
Ohio Department of Jobs and Family Services
10.2021 - 08.2023
Real Estate Certificate -
Sinclair Community College
Bachelor's Degree - Political Science
University of Akron
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