Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

ShonNeeka Isbell Wright

Hoschton,GA

Summary

CAREER SUMMARY Highly experienced and reliable Management skills with a stellar work ethic and customer satisfaction record of over 12 years of experiences. Experienced professional. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Recognized for leadership, planning abilities and clear, direct communication style. Self starter focused on meeting or exceeding objectives seeking Personal Assistant Remote position.

Overview

15
15
years of professional experience

Work History

Operations Manager

Valet Living
Atlanta, GA
03.2020 - 04.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Managed over 10 buildings, 150 vendors and 80 employees effectively.
  • Prepared annual budgets with controls to prevent overages
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Identified procedure or process changes required to improve performance and productivity
  • Introduced new methods, practices and systems to reduce turnaround time
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Spearheaded department training to enhance employee performance and boost employee productivity
  • Reviewed operations reports to understand numbers and trends
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Evaluated suppliers to maintain cost controls and improve operations
  • Increased profit by streamlining operations
  • Advanced productivity KPIs to achieve key business goals and objectives
  • Formulated processes to reduce downtime and financial loss
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
  • Partnered with vendors and suppliers to effectively manage and budget
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Developed systems to track and log work issues

Executive Concierge

Concerige Service of Atlanta
Atlanta, GA
11.2018 - 11.2020
  • Consulted over 200 customers and vendors daily at Salesforce Tower
  • Hands-on extension of Building Management
  • Exceptional customer services
  • Provided to Tenant contacts and prioritization of Tenant Relations
  • Building amenity facilities
  • Concierge Services
  • Sponsoring, advertising and co-hosting events
  • Building newsletter and social media platform management
  • Exhibitions and Fairs
  • (Health/wellness, sustainability, transportation, job etc.)
  • Festivals
  • Food, music, arts, etc.
  • Fundraising events
  • Promotion and Product Launches
  • Television and Movie Location Productions
  • Photography shoots
  • Circulate newsletter after ad- on and edits
  • Food trucks
  • Manage conferences center
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Sr. Office Services Coordinator

CBRE
04.2016 - 01.2018
  • Demonstrate leadership, responsiveness and creativity in finding solutions for any situation
  • Read and understand applicable Service Level Agreements
  • Help to achieve key Performance Indicators and scores favorably on client satisfaction surveys
  • Ensure appropriate follow up with customers / guest
  • Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
  • Identifies and clarifies needs and desires; answers questions; gives directions and instructions; develops inventories of services
  • Manages and screens messages
  • Help establish over 10 accounts weekly schedules access for authorized vendors to provide services within departments
  • Provides services requested by deciding location and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding management of schedules; providing support and assistance; running errands; personalizing services
  • Handled over 200 calls per day when needed to address client concerns and vendors.
  • Anticipates services required by ascertaining mood and style of company, identifying options, developing itineraries
  • Organizes social events and event planning and arranges services
  • Handled all venders request and invoicing
  • Maintains company privacy and organization reputation by keeping information confidential with professionalism and service orientation
  • Managed receptionist
  • Collaborated with team members to achieve target results
  • Carried out day-to-day duties accurately and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Sr. Regional Sales Coordinator

Service Experts
Duluth, GA
03.2013 - 03.2014
  • Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
  • Improve employee and client retention rates through active communication and problem-solving efforts
  • Continue education in management, organization and team-building skills
  • Manage employee schedules and troubleshoot scheduling conflicts arise
  • Order supplies and equipment as needed
  • Establish team atmosphere through leadership and employee development
  • Appointments are set on behalf of Director of Strategy, C-Level Executives, and future
  • Regional Sales Consultants
  • Sales Coordination
  • Coordinate & track sales efforts with prospects from raw data to demo to proposal to closure to transition
  • Assist in development of proposals and other resources used to propose and close sales efforts
  • Assist in scheduling & conducting demos with prospects and partners
  • Schedule travel arrangements for team, partners, & clients for events, trade shows, campaigns, client presentations, and other sales and marketing activities
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.

Office Manager

RICOH/, United HealthCare
Duluth, GA
10.2012 - 03.2013
  • Managed over 60 face to face customers per day.
  • Organize travel schedules and book reservations
  • Determine and launch office procedures
  • Open and distribute incoming regular and electronic mail and other material
  • Coordinate flow of information internally and with other departments and organizations
  • Set up and uphold manual and automated information filing systems
  • Managed office operations while scheduling appointments for department managers.
  • Processed Purchase orders
  • Order workplace supplies and maintain records
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Academic Support /Coordinator and Instructor

MedTech Institute
Smyrna, GA
03.2011 - 03.2012
  • Computer Basic / Medical Terminology I, II, & III / Career Development
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Managed student enrollments for over 1200 students per semester
  • Taught basic computer skills
  • Prepared students for medical internships.
  • Taught beginners medical terms and anatomy
  • Taught resume writing
  • Managed test results for extern assignments
  • Assisted with student placement
  • Carried out day-to-day duties accurately and efficiently
  • Used Microsoft Word and other software tools to create documents and other communications

Executives Administrative Assistant

Capital Access Network Inc
01.2004 - 08.2011
  • Assists with processing department financial (budgets, accounts payable, and generating various
  • Financial queries and other related reports)
  • Assistance with technical guidance, and/or training to coworkers
  • Coordinates and assigns tasks to co-workers
  • Drafts confidential correspondence, edit documents, and perform other administrative and
  • Secretarial duties. Creates, maintains, and/or updates various databases
  • Extrapolates, analyzes, and presents data for management information reporting purposes
  • Serves as a liaison between executives, internal management, employees, clients, and visitors as required
  • Reviews incoming correspondence via paper or email, lead initiative to determine appropriate action required
  • Leads and monitors issues for appropriate follow up
  • Plans, coordinates, meeting and conferences
  • Arranges domestic and international travel
  • Coordinates data from a variety of sources for inclusion in technical
  • Performs independent research and prepares information for special projects as assigned.

Education

Associate of Arts - Business Administration

Morris Brown College
Atlanta, GA
01.1993

Associate of Science - Nursing Administration

Bethel College
McKenzie, TN
1988

Skills

  • SAP expertise
  • Work flow planning
  • Supply chain distribution
  • Cost reduction strategies
  • Budgeting and forecasting
  • Management information systems
  • Risk analysis and management
  • Superb time management skills
  • Project planning and development
  • Staff Management

Timeline

Operations Manager

Valet Living
03.2020 - 04.2021

Executive Concierge

Concerige Service of Atlanta
11.2018 - 11.2020

Sr. Office Services Coordinator

CBRE
04.2016 - 01.2018

Sr. Regional Sales Coordinator

Service Experts
03.2013 - 03.2014

Office Manager

RICOH/, United HealthCare
10.2012 - 03.2013

Academic Support /Coordinator and Instructor

MedTech Institute
03.2011 - 03.2012

Executives Administrative Assistant

Capital Access Network Inc
01.2004 - 08.2011

Associate of Arts - Business Administration

Morris Brown College

Associate of Science - Nursing Administration

Bethel College

Similar Profiles

CREATE PROFILE
ShonNeeka Isbell Wright