Summary
Overview
Work History
Education
Skills
Timeline
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Shonneia Chism

N Las Vegas,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Radio Dispatcher

Transdev
08.2023 - Current
  • Streamlined response times with accurate and timely information dissemination to field units.
  • Provided crucial support during natural disasters or large-scale incidents by coordinating resources effectively with other agencies involved in the response efforts.
  • Supported incident management by providing effective coordination between first responders, supervisors, and other agencies.
  • Contributed to teamwork atmosphere by maintaining open lines of communication with fellow dispatchers and team members.
  • Developed strong relationships with field units, fostering trust and cooperation in high-stress scenarios.
  • Utilized dispatch software to enter nature of calls.
  • Effectively and efficiently used OrbCad, Genesys, Swiftly and Teams for day to day task

Fixed Route Bus Driver

Transdev
02.2023 - 08.2023
  • Ensured accurate fare collection by monitoring payment methods and validating passes upon entry.
  • Promoted a positive image of the company by maintaining a clean, well-kept vehicle and professional demeanor at all times.
  • Assisted passengers with disabilities, ensuring accessible transportation and a welcoming environment.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Assisted passengers with inquiries and requests during trips.
  • Effectively and efficiently operated 40ft,60ft and Double Decker Coaches

Insurance AR Clerk

Optum
04.2022 - 02.2023
  • Reviewed Reports for appropriate documentation to determine if a refund was due to insurance or patient
  • Reviewed Reports, Patient accounts and EOB's to see if there was an over adjustment on account
  • Effectively and Efficiently used Nextgen and APM
  • Processed refunds and write off's
  • Input financial data and produced reports using [Software].

CRC Agent

Apex Systems (Amazon)
12.2021 - 04.2022
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved employee questions regarding Covid cases.
  • Informed employees of policies and procedures once covid case was opened
  • Maintained accurate records of employee communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Closed cases once they were approved
  • Assisted with time off for Covid testing
  • Submitted trouble tickets for badge reactivation

Patient AR Clerk

Equity Staffing(Optum)
06.2021 - 11.2021
  • Maintained accurate records of customer payments.
  • Enhanced customer relations through timely resolution of billing disputes and inquiries.
  • Maintained accurate financial records, ensuring proper documentation of all transactions related to accounts receivable.
  • Processed patient payments
  • Mail correspondence, scanning, email
  • Effectively and Efficiently used Nexgen
  • Write off adjustments
  • Reviewed EOB's

Service Associate II

Mechanics Bank
11.2018 - 06.2021


  • Handled high-volume calls, effectively addressing customer needs regarding auto loans while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Processed payments
  • Assisted customers with setting up future payments
  • Assisted customers with updating account information to ensure accuracy
  • Submitted request for deferments

Fraud Analyst

Randstad Staffing(Bank Of America)
07.2017 - 05.2018
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Initiate claims if fraud was was confirmed and take appropriate action based on the needs of the customer
  • High volume Inbound/Outbound calls

Education

Certificate of Completion - Medical Assistant

Maric College - Carson, CA
Carson

High School Diploma -

Gardena Senior High School
Gardena, CA

Certificate of Completion - Cosmetology

El Camino College
Torrance, CA

Skills

  • Quick Decision Making
  • Dispatch Software Familiarity
  • Documentation accuracy
  • Public Safety Awareness
  • Data entry proficiency
  • Dispatching procedures
  • Customer Relations
  • Data Entry
  • Route Navigation
  • Route Planning
  • Incident Reporting
  • Dispatching field personnel
  • Updating logs
  • Maintaining call metrics
  • Closing tickets
  • Customer Service
  • Critical Thinking
  • Creative Thinking
  • Effective Communications
  • Decision-Making
  • Call Center Software
  • Service Requests
  • Service Vehicle Dispatch
  • Training and Development
  • Verifying coverage

Timeline

Radio Dispatcher

Transdev
08.2023 - Current

Fixed Route Bus Driver

Transdev
02.2023 - 08.2023

Insurance AR Clerk

Optum
04.2022 - 02.2023

CRC Agent

Apex Systems (Amazon)
12.2021 - 04.2022

Patient AR Clerk

Equity Staffing(Optum)
06.2021 - 11.2021

Service Associate II

Mechanics Bank
11.2018 - 06.2021

Fraud Analyst

Randstad Staffing(Bank Of America)
07.2017 - 05.2018

Certificate of Completion - Medical Assistant

Maric College - Carson, CA

High School Diploma -

Gardena Senior High School

Certificate of Completion - Cosmetology

El Camino College

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Shonneia Chism