Shonnel Collins-Young
DeFuniak Springs,FL
Summary
Versatile Sales Agent focused on being productive and providing first rate service to all customers, with more than ten years of experience in the art. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
8
8
years of professional experience
Work History
Teacher
First Steps Learning Academy
Freeport, FL
10.2022 - 02.2024
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed students individually and in groups, utilizing various teaching methods.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Taught students subject-specific material, learning strategies and social skills.
- Worked with parents, administrators and counselors to develop improvement plans for struggling students.
Operations Manager
Smart Cleaning Services & Property Management
Niceville, FL
06.2022 - 08.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Invoicing & Coordinating Cleaners
Server
American House
Niceville, FL
11.2021 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Sales Clerk/Cashier
AOC Food Mart
Niceville, FL
06.2020 - 06.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate/Sales Clerk/Cashier
Bristol's Group of Companies
Marsh Harbor, ShonnelAbaco
08.2016 - 06.2018
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
C.R.Walker Secondary School
Nassau, BAH06-2003
Image Consulting
ByFerial Image And Color Institute
288 Imperial Ln, Lauderdale-By-The-Sea, Fl 33308Some College (No Degree) - Business Administration And Management
B.T.V.I
Nassau, BAHSkills
- Sales and profits maximization
- Revenue and sales projections
- Sales skills
- Sales patterns
- Microsoft Word
- Microsoft Excel
- Internet Explorer
- Strong work ethic
- Reliable
- Energetic
- Approachable
- Sales expertise
- Debt and credit management
- Excellent communication skills
- Money Handling
- Problem resolution
- Client Communication
- Information Gathering
- Creative Direction
- Client Relationship Building
Affiliations
- Member of Elks of America
- Bikini Fitness Competitor
- CPR Certified
- Certified Image Consulting
Timeline
Teacher
First Steps Learning Academy
10.2022 - 02.2024
Operations Manager
Smart Cleaning Services & Property Management
06.2022 - 08.2022
Server
American House
11.2021 - 08.2022
Sales Clerk/Cashier
AOC Food Mart
06.2020 - 06.2022
Sales Associate/Sales Clerk/Cashier
Bristol's Group of Companies
08.2016 - 06.2018
High School Diploma -
C.R.Walker Secondary School
Image Consulting
ByFerial Image And Color Institute
Some College (No Degree) - Business Administration And Management
B.T.V.I
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