Summary
Overview
Work History
Education
Skills
Hi, I’m

Shonne Moad

Albany,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
years of professional experience

Work History

Shoat's

Kitchen Staff Member
07.2023 - 08.2023

Job overview

  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Stocked and rotated food items according to expiration dates.

Big A Bistro

Cook
01.2023 - 07.2023

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced Type environment.

Girratono Meat Company

Cook
05.2014 - 07.2021

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced Type environment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Riverbend Treatment Center

Youth Specialist
06.2016 - 04.2017

Job overview

  • Facilitated group sessions and provided one-on-one support
  • Maintained safety and security of youth under care.
  • Increased collaboration between peers by implementing team-building exercises and group projects, fostering a sense of camaraderie within the program.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Promoted a positive environment for personal growth and development through consistent encouragement and support.
  • Fostered an environment of trust by maintaining open lines of communication with both participants and their families regarding program goals, expectations, and progress updates.
  • Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
  • Improved youth engagement by incorporating interactive activities and group discussions in program sessions.
  • Developed individualized plans for at-risk youth, resulting in increased self-esteem and improved behavior patterns.
  • Monitored participant progress through regular assessments, making necessary adjustments to ensure continued improvement.
  • Maintained detailed records of each participant''s progress throughout their involvement in the program, enabling accurate reporting on overall results achieved over time.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Developed and implemented individualized treatment plans for clients.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.

Education

University of Central Missouri
Warrensburg, MO

Bachelor Of Science from Criminal Justice
05.2016

University Overview

Minor in Psychology

Magna Cum Laude - Overall GPA of 3.82/4.0

Skills

  • Computer Skills - Microsoft Office
  • Typing Speed of 80 Words per minute
  • Time Management
  • Emotional Intelligence
  • Interpersonal Communication
  • Oral and Written Communication
  • Adaptability and Flexibility
  • Organization and Attention to Detail Oriented
  • Problem Solving
Shonne Moad