Shonnika Allen
Hamden,CT
Summary
Dedicated and results-drive healthcare andministartive professional with over 13 years experience supporting fast-past hospital environments. Recognized for professionalism, discretion, and strong interpersonal skills, with the ability to remain calm and efficient under pressure. Known for providing compassionate, patient-centered support and empathy for diverse patient needs.Demonstrates sound decision-making,strong communication, And a commitment to enhancing the patient experience. Currently pursuing a Bachelors degree in Human Resource Management with f focus on continuous professional growth.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Information Associate
Yale New Haven Hospital
New Haven, CT
04.2012 - Current
- Provide comprehensive handoff reports to incoming associates to ensure continuity of operations
- Coordinated communication between departments ,nursing homes and other external facilities to enhance information flow.
- Maintain accurate electronic and paper medical records in compliance with hospital policies.
- Communicate patient arrivals , bed placement , discharges and unit transfers to support efficient workflows.
Shift Coordinator
Burger King
Hamden, CT
07.2009 - 04.2012
- Managed inventory levels and ensured stock availability during shifts.
- Performed additional duties as assigned by management.
- Coordinated daily operations for team efficiency and customer satisfaction.
- Provided support to team members during challenging times or projects.
- Provided shift coverage for employees, ensuring adequate staffing levels.
Shift Manager
Taco Bell
New Haven, Connecticut
01.2005 - 04.2009
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised daily operations and ensured compliance with company standards.
- Trained and developed team members on customer service protocols.
- Supervised staff in sales operations,cash handling, and inventory management.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DC06-2027
Skills
- Customer and patient service excellence
- Effective communication and decision-making skills
- Team collaboration
- Multitasking and time management
- Scheduling
- MS Office Suite
- Epic Electronic Medical Records
- Professional and interpersonal communication
- Adaptability in fast-paced environments
- Problem solving and critical thinking
Certification
CPI certified training
Timeline
Information Associate
Yale New Haven Hospital
04.2012 - Current
Shift Coordinator
Burger King
07.2009 - 04.2012
Shift Manager
Taco Bell
01.2005 - 04.2009
Bachelor of Science - Human Resources Management
Strayer University