- Travel
- Building professional rapport
- Developing skills
- Education
Shonnika Gibbs
Houston,TX
Summary
Proven Technician with extensive experience at Techsbook, adept in equipment maintenance and system troubleshooting. Demonstrates exceptional analytical skills and customer interaction, enhancing operational efficiency and client satisfaction. Successfully implemented new technologies, achieving a significant reduction in equipment downtime. Skilled in OSHA compliance and preventive maintenance, with a strong focus on safety and quality control.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technician
Techsbook
03.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Researched and implemented new technologies and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Spread out articles or materials and examined for holes, tears and other defects.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Liaised with internal departments to optimize productivity and efficiency.
Delivery Associate
Dynamic Prime Logistics
03.2018 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Escalated issues to supervisor for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Communicated with dispatch and customers for accurate delivery information.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Properly documented all specimens received using Software.
- Managed delivery route for optimal use of time and fuel.
- Handled receipt, storage, identification and delivery of products for clients.
Home Health Aide
Just Real Kare
06.2013 - 12.2014
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Trained new staff members on best practices for home health care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
Home Health Caregiver
Perry Lee Home Health
09.2010 - 09.2011
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Instructional Assistant
Jumping Jacks Learning Center
01.2007 - 10.2008
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Maintained safety and security by overseeing students in recess environments.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Shared important information with students concerning upcoming assignments and tests.
- Handled class records for attendance, assignment grades and course participation scores.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Education
Master Barber - Barbering
Trend Barber College
Houston, TX09.2016
High School Diploma - General Knowledge
Houston Can Academy
Houston, TX01.2003
Skills
- OSHA Compliance
- Issue Analysis
- User Training
- Blueprint Reading
- Environmental Compliance
- Customer Service
- Operations Monitoring
- System Installation
- Equipment Maintenance
- Equipment Repair
- Quality Control
- Cost Control
- Component Replacement
- System Troubleshooting
- Hardware Installation
- Customer interaction
- System Tests
- Software configuration
- Project estimation and bidding
- Troubleshooting
- Schematic reading
- Relationship Building
- Works Well Under Pressure
- Extensive Organizational Skills
- Information tracking
- Inventory Oversight
- Document Preparation
- Risk Mitigation
- Tool retrieval
- Program Support
- Routine Inspections
- Design principles
- Electrical repair
- Installation and Repair
- Preventive Maintenance
- Project Support
- Complex Repairs
- Maintenance and repairs
- Written/Verbal Communication
- Analytical/Scientific Software
- Assembly and production
- Operation Monitoring
- Production Scheduling
- Instrument Calibration
- Repair services
- System diagnostics
- Issue Resolution
- Attention to Detail
- Customer rapport
- Power Tools and Equipment
- Multitasking and Organization
- Workload Management
- Work Planning and Prioritization
- Team Training
- Documentation And Reporting
- Deadline-oriented
- Production Assistance
- Safety Equipment
- Tech-Savvy
- Product Inspections
- Mechanical Knowledge
- Project Management
- Computer-assisted diagnostics
- Equipment Calibration
Accomplishments
Lead technician in a short span within company.
Certification
Verizon Connect
Geotab
Samsara
Motive
GPS insight products
Class A CDL
Interests
Timeline
Technician
Techsbook
03.2024 - Current
Delivery Associate
Dynamic Prime Logistics
03.2018 - 06.2022
Home Health Aide
Just Real Kare
06.2013 - 12.2014
Home Health Caregiver
Perry Lee Home Health
09.2010 - 09.2011
Instructional Assistant
Jumping Jacks Learning Center
01.2007 - 10.2008
Master Barber - Barbering
Trend Barber College
High School Diploma - General Knowledge
Houston Can Academy