Shonnika Williams
Tampa,FL
Summary
Self- motivated Owner with excellent marketing, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner
Synergy Sweets LLC
01.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Pastry Chef
The C House
01.2019 - 12.2019
- Maintained well-organized mise en place to keep work efficient and consistent
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
- Produced revolutionary dessert menu offerings to put establishments on local, regional and national map
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Produced allergy-friendly creations based on customer needs, including gluten-, dairy- and egg-free variations of classic recipes
Custom Decorator
The Mini Doughnut Factory
05.2018 - 12.2018
- Created on average 20 custom doughnut designs per week, based on customers request
- Used a variety of baking and decorating tools such as mixers, carving tools and confectionery products
- Adhered to safe work practices
- Provided friendly and attentive service
Enrollment Specialist
HealthCare Support
07.2017 - 02.2018
- Processes enrollment related transactions from various data sources
- Resolves member issues received from various different sources
- Phone interactions with members related to issue resolution
- Maintain accurate data entry in order to continuously improve order process flow
Cake Decorator
Publix
06.2016 - 07.2017
- Provided premier customer service to clientele
- Filled and managed custom cake orders
- Dynamically selling products by providing customers with key information needed to understand the product
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
Student Teacher-Substitute Teacher
School Board of Broward County
01.2012 - 05.2016
- Taught an average of 27 students per class
- Provided mentoring and extrinsic motivation
- Identified warning signs of emotional or developmental problems and reported to parents and Administration
- Developed lesson plans and instruction materials, constructed bulletin boards and organized student work areas
- Reported on student progress, behavior and social skills to parents
- Developed program to work with students and increase interest in higher learning
- Consistently received positive teacher evaluations from students and instructional staff
Pastry Cook
Michael's Genuine Food and Drink
01.2014 - 08.2015
- Prepared food items in compliance with recipes, portioning, cooking and waste control guidelines
- Verified proper portion sizes and consistently maintained high food quality standards
- Provided leadership and instruction to new staff in proper food preparation, food storage, use of kitchen equipment,utensils, sanitation, and safety regulations
- Led shifts while personally preparing food items and executing requests based on required specifications
- Assisted Executive Chef on special VIP projects
Pastry Cook
Market 17
01.2013 - 07.2014
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices were maintained
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
- Maintained updated knowledge of local competition and restaurant industry trends
- Excelled in a fast paced working environment
Education
Associate of Science - Baking and Pastry
The Art Institute of Fort Lauderdale
Fort Lauderdale, Fl2015
Associate of Arts - Liberal Arts
Tallahassee Community College
Tallahassee, FL2012
Skills
- Skilled multitasking
- Accurate and detailed
- Safe food handling
- Cleanliness
- Strong interpersonal skills
- Food preparation
- Restaurant Experience
- Recipe Development
- Presentation management
- Ingredient Sourcing
Certification
ServSafe Certified-Manager (2023-Current)
Timeline
Owner
Synergy Sweets LLC
01.2020 - Current
Pastry Chef
The C House
01.2019 - 12.2019
Custom Decorator
The Mini Doughnut Factory
05.2018 - 12.2018
Enrollment Specialist
HealthCare Support
07.2017 - 02.2018
Cake Decorator
Publix
06.2016 - 07.2017
Pastry Cook
Michael's Genuine Food and Drink
01.2014 - 08.2015
Pastry Cook
Market 17
01.2013 - 07.2014
Student Teacher-Substitute Teacher
School Board of Broward County
01.2012 - 05.2016
Associate of Science - Baking and Pastry
The Art Institute of Fort Lauderdale
Associate of Arts - Liberal Arts
Tallahassee Community College
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