Overview
Work History
Education
Skills
References
Timeline
Generic

Shonquerious Allen

Haughton

Overview

3
3
years of professional experience

Work History

Healthcare Operation Squadron Secretary

Secretary (Office Automation)
01.2024 - Current
  • Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives
  • Receive telephone calls, greet visitors, and ascertain the nature of the calls or visits
  • Maintain supervisor's calendar, coordinate meeting arrangements, and schedule meetings and/or conferences
  • Maintain various types of office records
  • Prepare a wide variety of recurring and nonrecurring correspondence, reports, and other documents
  • Utilize various office automation software to produce documents and spreadsheets that include graphics and charts
  • Work with annual evaluations for active duty.

Direct Care Giver

Child Development Center
10.2022 - 12.2023
  • As a childcare provider, my priority is to always place the needs of the children at the forefront
  • It is crucial to establish a safe and nurturing environment that fosters learning and development
  • My approach entails attentive listening to their individual needs while providing the utmost care and attention that they deserve
  • Designing engaging activities from the Elm curriculum to promote a learning environment for the children
  • I am fully committed to providing exceptional care to the children under my supervision
  • Being entrusted with their well-being is a privilege that I take very seriously, and I am fully dedicated to this responsibility.

Customer Service Technician

Teleperformance
01.2022 - 10.2022
  • As a customer service technician, my duties involved answering inquiries and resolving complaints from customers
  • I strove to provide excellent service and ensure each customer felt heard and valued
  • I was responsible for handling a wide range of issues, from billing and shipping concerns to product inquiries and technical support
  • I was always polite, professional, and empathetic
  • I worked hard to find the best solution for each customer
  • Additionally, I kept detailed records of all interactions with each customer to ensure that their needs were met and provided valuable feedback to my team
  • I also ensured that I provided top-notch customer service and made sure that every customer had a positive experience and interaction.

Education

Associate of Science - Healthcare

Martinsburg College
West Virginia
04.2023

Medical Assistant

Auburn University
Auburn University
06.2018

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling
  • Keyboarding skills
  • Schedule Management
  • Calendar Management
  • Complex Problem-Solving
  • HIPAA guideline compliance

References

  • Tabitha Rabinowitz, Child Development Center, Child Development Center Director, (318) 286-4772
  • Lt Colonel Krista Hutchinson, Department of Defense, Healthcare Operation Squadron Commander Deputy, (719) 360-0173
  • Jessica Rochon, Civilian Personnel Program Manager, MDG Manpower Manager, (406) 899-6958

Timeline

Healthcare Operation Squadron Secretary

Secretary (Office Automation)
01.2024 - Current

Direct Care Giver

Child Development Center
10.2022 - 12.2023

Customer Service Technician

Teleperformance
01.2022 - 10.2022

Associate of Science - Healthcare

Martinsburg College

Medical Assistant

Auburn University

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Shonquerious Allen