SHONQUONA NEAL
Mesquite
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate with a positive attitude. Willingness to take on additional responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
CPS Investigator IV
Department of Family and Protective Services
11.2015 - Current
- Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation
- Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children
- Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community for interviewing
- Document detailed interviews with clients
- Skills: Determined and energetic hard worker with proven ability to work both independently and as a team member
Data Coordinator/MROA
HireRight, INC
03.2010 - 08.2015
- Analyze issues, make decisions and respond to clients to ensure they are compliant with their internal drug and alcohol policy, in addition to the Department of Transportation (DOT) regulations Manage DOT and NON DOT driver qualification files as it relates to drug and health services
- Coordinate emergency 24 hours a day drug and alcohol services for post accidents and random testing
- Skills: Strong interpersonal and verbal communication skills
- Proven ability to work under pressure to meet deadlines and prioritize and manage multiple tasks
- Identified data errors and discrepancies and implemented swift corrections.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
Patient Case Coordinator (Case Manager)
Aerotek/Lash Group
11.2008 - 06.2009
- Answer inbound phone calls regarding program inquiries
- Process enrollment applications, schedule and conduct appropriate follow-up based on each patient's situation
- Complete application for missing information
- Verify benefits
- Responding to telephone inquiries from providers or their representatives, verifying benefits and coverage
- Educating customers about medical coverage, eligibility and claim submissions
- Filing, faxing, data entry
- Work interactively with patients and their healthcare providers to establish and maintain rapport with those contacts
- Good critical thinking skills, detailed and organized, strong keyboard and data entry skills.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Discussed cases with clients, service providers and staff.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
Certified Nursing Assistant
Mitchell Manor Nursing Home
10.2001 - 09.2007
- Assisted the elderly with personal tasks and daily activities while providing a caring, relaxed living environment
- Updated patient documentation for medical records
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Master of Arts - International Studies- Global
University of Wisconsin – Madison
Madison, WI05.2006
Security, Criminal Justice Certificate - undefined
DOT Specimen Collector Certification - undefined
Skills
- COMPUTER SKILLS
- Microsoft Office and Windows OS 95/98/00/NT/XP, MS Word, Excel, Power point, Citrix, Oracle, Adobe Acrobat
- SalesForce and Internet programs Worked with modern communications tool: Communicator, Webex, SharePoint
- Provide detailed service and family plans
- Maintained effective working relationships with community services providers and co workers
- Conduct thorough family and child assessments
- Engage families and counsel parents
- Recommend treatment options
- Ensure the Integrity of data
- Manage high caseloads
Timeline
CPS Investigator IV
Department of Family and Protective Services
11.2015 - Current
Data Coordinator/MROA
HireRight, INC
03.2010 - 08.2015
Patient Case Coordinator (Case Manager)
Aerotek/Lash Group
11.2008 - 06.2009
Certified Nursing Assistant
Mitchell Manor Nursing Home
10.2001 - 09.2007
Master of Arts - International Studies- Global
University of Wisconsin – Madison
Security, Criminal Justice Certificate - undefined
DOT Specimen Collector Certification - undefined
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