Shon Segrest
IT Support Specialist
Austin,TX
Summary
Proficient Network Specialist offering more than 7 years of experience in helpdesk operations, network maintenance and cloud service support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and cloud architecture.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Cell Tower Technician 2
TechDash Telecom
Austin, TX
08.2022 - Current
- Worked trouble tickets for Sprint break-fix.
- Created projects and facilitated solutions.
- Configured Cisco 920, Cisco 901, and Cisco 540 routers.
- Programmed DUS cards.
- Received training on Nokia ABIL, ABIO, ASIK, ASIL equipment.
- Consistently exceeded company metrics for productivity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as team lead in group projects, delegating tasks and provided feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Data Center IT Support
Pyramid Consulting Inc
Austin, TX
11.2020 - 08.2022
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for all network and server connectivity issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Replaced processing hardware of DL380 series full rack mount Devices. DL380s Pro Blades series.
- Aided hardware engineers in replacement of $700,000.00 in DIMMs
Parts Manager
Goodman Telecom Services
Austin, TX
03.2019 - 08.2020
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed distribution of $3.1million in telecommunication parts
- Facilitated transportation and Install of 97 Cisco ARS 920
Data Technician
ElectraLink
Austin, TX
11.2019 - 03.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of all computer system information by updating port map data of 40 different facilities and sites.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects and service changes for commercial customers.
Network Field Technician
Spectrum
Austin, TX
06.2018 - 03.2019
- Performed network security design and integration duties.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Resolved connectivity issues of over 400 residential homes.
Telecom Field Engineer
MGA Staffing
Austin, TX
04.2014 - 01.2018
- Interpreted electrical schematics and design documents for system installation and build-out.
- Installed, maintained and supported voice/data applications.
- Tested fiber optic cables and documented results.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Read blueprints and schematics to correctly place equipment.
- Terminated and cabled 1000+ Cat 6 cables at T-mobile testing facility using T568a, T568b Ethernet standards.
Education
High School Diploma -
Georgetown High School
Georgetown, TX 08.2011 - 06.2015
Skills
Technical Skills
Communication Skills
Safety best practices
Linux Administration
Cisco Administration
VM Analytics
Cyber Security
Timeline
Cell Tower Technician 2
TechDash Telecom
08.2022 - Current
Data Center IT Support
Pyramid Consulting Inc
11.2020 - 08.2022
Data Technician
ElectraLink
11.2019 - 03.2020
Parts Manager
Goodman Telecom Services
03.2019 - 08.2020
Network Field Technician
Spectrum
06.2018 - 03.2019
Telecom Field Engineer
MGA Staffing
04.2014 - 01.2018
High School Diploma -
Georgetown High School
08.2011 - 06.2015