Summary
Overview
Work History
Education
Skills
WRKP
Timeline
ADDITIONAL INFORMATION
Receptionist
Shonta Anderson

Shonta Anderson

4040 Ewing Valley Rd,TN

Summary

A certified Pharmacy Technician with exceptional customer service, communication, and software skills

Overview

18
18
years of professional experience

Work History

Chemo Infusion Technicians

Tennessee Oncology
10.2023 - 06.2025
  • Monitored patients closely during infusions, promptly addressing any adverse reactions or complications.
  • Coordinated scheduling for multiple infusion chairs, maximizing efficiency while minimizing wait times for patients.
  • Collaborated with healthcare team members to develop comprehensive treatment plans for patients receiving infusion therapy.
  • Provided compassionate care to patients throughout their infusion treatments, creating a comfortable atmosphere for optimal healing.
  • Enhanced patient experience by providing thorough education on infusion procedures and medications.
  • Demonstrated proficiency in intravenous catheter insertion techniques, ensuring minimal discomfort for patients during the procedure.
  • Improved inventory management by regularly checking stock levels and ordering necessary supplies when needed.

Pharmacy Operations Manager

Walgreens Boots Pharmacy
07.2017 - 11.2023
  • Monetary exchange
  • Insurance billing and coding
  • Filling medication
  • Customer service communication
  • Inventory management, and data entry

Fulfillment Pharmacy Technician

United RX Pharmacy
02.2017 - 06.2017
  • Fill and organize prescriptions in the pharmacy for clients
  • Create packing labels and ship medications to customers.
  • Answer telephones and assist with questions regarding dispensing of medication.
  • Fill and organize prescriptions in the pharmacy for clients.

Certified Pharmacy Technician

Vanderbilt Children's Hospital
01.2016 - 01.2017
  • Fill and organize prescriptions in the pharmacy for clients.
  • Submit claims to insurance companies to ensure pharmacy was compensated.
  • Communicate with customers at the pharmacy to ensure they are knowledgeable about all prescribed medications

Customer Service Representative & Data Entry Specialist

Advanced RX Pharmacy
04.2015 - 12.2015
  • Enter prescriptions into Pioneer Database to maintain current customer portal.
  • Communicate with customers via phone and in-person to answer any questions regarding prescriptions or insurance claims.
  • Handle cash at register for all pharmaceutical purchases to complete customer transactions.
  • Create packing labels and ship medications to customers.
  • Fill and organize prescriptions in the pharmacy for clients.

Order Entry Technician / Medical Records

Nuscript RX Pharmacy Services
03.2013 - 02.2015
  • Process pharmacy orders in database to ensure they are ready in a timely manner for customers.
  • Answer telephones and assist with questions regarding dispensing of medication.
  • Delegate and respond to customer concerns regarding insurances claims to ensure customer satisfaction.
  • Maintain and organize patient medical profiles on Framework and Docutrack database to ensure customer information remained current.
  • Review chronic medications monthly prior to shipping to patient’s residence to maintain accurate inventory.
  • Create packing labels and ship medications to customers.

Order Entry / Customer Service Representative

Maxor Correctional Pharmacy Services
12.2011 - 03.2013
  • Process pharmacy orders in database to ensure they are ready in a timely manner for customers.
  • Answer telephones and assist with questions regarding dispensing of medication.
  • Delegate and respond to customer concerns regarding insurances claims to ensure customer satisfaction.

Certified Pharmacy Technician

CVS Pharmacy
04.2007 - 12.2012
  • Fill and organize prescriptions in the pharmacy for clients.
  • Submit claims to insurance companies to ensure pharmacy was compensated.
  • Communicate with customers at the pharmacy to ensure they are knowledgeable about all prescribed medications.

Education

Healthcare management degree - undefined

Nashville State Community College
05.2022

Certified Pharmacy Technician - undefined

Tennessee Technology Center
Nashville
05.2007

Skills

  • Sterile compounding
  • Peripheral IV insertion
  • Total parenteral nutrition
  • Central line care

WRKP

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Chemo Infusion Technicians

Tennessee Oncology
10.2023 - 06.2025

Pharmacy Operations Manager

Walgreens Boots Pharmacy
07.2017 - 11.2023

Fulfillment Pharmacy Technician

United RX Pharmacy
02.2017 - 06.2017

Certified Pharmacy Technician

Vanderbilt Children's Hospital
01.2016 - 01.2017

Customer Service Representative & Data Entry Specialist

Advanced RX Pharmacy
04.2015 - 12.2015

Order Entry Technician / Medical Records

Nuscript RX Pharmacy Services
03.2013 - 02.2015

Order Entry / Customer Service Representative

Maxor Correctional Pharmacy Services
12.2011 - 03.2013

Certified Pharmacy Technician

CVS Pharmacy
04.2007 - 12.2012

Healthcare management degree - undefined

Nashville State Community College

Certified Pharmacy Technician - undefined

Tennessee Technology Center

ADDITIONAL INFORMATION

Software Skills- Microsoft Office, RX2000, Spin, Docutrack, RX Connect, Framework, StarPanel, McKESSON RX, and Pioneer

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