Shonta Anderson
4040 Ewing Valley Rd,TN
Summary
A certified Pharmacy Technician with exceptional customer service, communication, and software skills
Overview
18
18
years of professional experience
Work History
Chemo Infusion Technicians
Tennessee Oncology
Nashville, TN
10.2023 - 06.2025
- Monitored patients closely during infusions, promptly addressing any adverse reactions or complications.
- Coordinated scheduling for multiple infusion chairs, maximizing efficiency while minimizing wait times for patients.
- Collaborated with healthcare team members to develop comprehensive treatment plans for patients receiving infusion therapy.
- Provided compassionate care to patients throughout their infusion treatments, creating a comfortable atmosphere for optimal healing.
- Enhanced patient experience by providing thorough education on infusion procedures and medications.
- Demonstrated proficiency in intravenous catheter insertion techniques, ensuring minimal discomfort for patients during the procedure.
- Improved inventory management by regularly checking stock levels and ordering necessary supplies when needed.
Pharmacy Operations Manager
Walgreens Boots Pharmacy
Nashville, TN
07.2017 - 11.2023
- Monetary exchange
- Insurance billing and coding
- Filling medication
- Customer service communication
- Inventory management, and data entry
Fulfillment Pharmacy Technician
United RX Pharmacy
02.2017 - 06.2017
- Fill and organize prescriptions in the pharmacy for clients
- Create packing labels and ship medications to customers.
- Answer telephones and assist with questions regarding dispensing of medication.
- Fill and organize prescriptions in the pharmacy for clients.
Certified Pharmacy Technician
Vanderbilt Children's Hospital
01.2016 - 01.2017
- Fill and organize prescriptions in the pharmacy for clients.
- Submit claims to insurance companies to ensure pharmacy was compensated.
- Communicate with customers at the pharmacy to ensure they are knowledgeable about all prescribed medications
Customer Service Representative & Data Entry Specialist
Advanced RX Pharmacy
Nashville, TN
04.2015 - 12.2015
- Enter prescriptions into Pioneer Database to maintain current customer portal.
- Communicate with customers via phone and in-person to answer any questions regarding prescriptions or insurance claims.
- Handle cash at register for all pharmaceutical purchases to complete customer transactions.
- Create packing labels and ship medications to customers.
- Fill and organize prescriptions in the pharmacy for clients.
Order Entry Technician / Medical Records
Nuscript RX Pharmacy Services
Nashville, TN
03.2013 - 02.2015
- Process pharmacy orders in database to ensure they are ready in a timely manner for customers.
- Answer telephones and assist with questions regarding dispensing of medication.
- Delegate and respond to customer concerns regarding insurances claims to ensure customer satisfaction.
- Maintain and organize patient medical profiles on Framework and Docutrack database to ensure customer information remained current.
- Review chronic medications monthly prior to shipping to patient’s residence to maintain accurate inventory.
- Create packing labels and ship medications to customers.
Order Entry / Customer Service Representative
Maxor Correctional Pharmacy Services
Nashville, TN
12.2011 - 03.2013
- Process pharmacy orders in database to ensure they are ready in a timely manner for customers.
- Answer telephones and assist with questions regarding dispensing of medication.
- Delegate and respond to customer concerns regarding insurances claims to ensure customer satisfaction.
Certified Pharmacy Technician
CVS Pharmacy
Nashville, TN
04.2007 - 12.2012
- Fill and organize prescriptions in the pharmacy for clients.
- Submit claims to insurance companies to ensure pharmacy was compensated.
- Communicate with customers at the pharmacy to ensure they are knowledgeable about all prescribed medications.
Education
Healthcare management degree - undefined
Nashville State Community College
05.2022
Certified Pharmacy Technician - undefined
Tennessee Technology Center
Nashville05.2007
Skills
- Sterile compounding
- Peripheral IV insertion
- Total parenteral nutrition
- Central line care
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Chemo Infusion Technicians
Tennessee Oncology
10.2023 - 06.2025
Pharmacy Operations Manager
Walgreens Boots Pharmacy
07.2017 - 11.2023
Fulfillment Pharmacy Technician
United RX Pharmacy
02.2017 - 06.2017
Certified Pharmacy Technician
Vanderbilt Children's Hospital
01.2016 - 01.2017
Customer Service Representative & Data Entry Specialist
Advanced RX Pharmacy
04.2015 - 12.2015
Order Entry Technician / Medical Records
Nuscript RX Pharmacy Services
03.2013 - 02.2015
Order Entry / Customer Service Representative
Maxor Correctional Pharmacy Services
12.2011 - 03.2013
Certified Pharmacy Technician
CVS Pharmacy
04.2007 - 12.2012
Healthcare management degree - undefined
Nashville State Community College
Certified Pharmacy Technician - undefined
Tennessee Technology Center
ADDITIONAL INFORMATION
Software Skills- Microsoft Office, RX2000, Spin, Docutrack, RX Connect, Framework, StarPanel, McKESSON RX, and Pioneer