Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Shonta Pickens

Milwaukee,WI

Summary

Results-driven professional with extensive experience at Transdev, excelling in safe transportation and customer relations. Demonstrated expertise in vehicle operation and conflict resolution, ensuring passenger satisfaction and operational efficiency. Proven ability to streamline processes and enhance service delivery, contributing to overall organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Transportation Driver

Transdev
Milwaukee, WI
02.2024 - 02.2025
  • Ensured safe and reliable transportation of passengers across Milwaukee.
  • Facilitated boarding for passengers using wheelchairs and other mobility aids, securing equipment effectively.
  • Communicated with dispatchers regarding delivery updates or changes in route plans.

Shipping and Receiving

Wacker Neuson
Germantown, WI
07.2023 - 04.2024
  • Verified order accuracy through scanning forms and inspecting bin contents.
  • Conducted item counts to confirm alignment with order documentation.
  • Secured items using bubble wrap to mitigate potential damage.
  • Oversaw the printing and attachment of shipping labels on outgoing packages.
  • Picked orders efficiently while traversing warehouse floor.
  • Checked item numbers for correctness prior to order finalization.

Assembly and Product Tester

Critical Room Control
Brown Deer, WI
08.2022 - 10.2023
  • Reduced downtime by performing routine equipment maintenance and repairs.
  • Managed boxing, labeling, and relocation of items to streamline operations.
  • Ensured product quality by packing orders post-testing procedures.
  • Configured boards with essential data before final assembly of products.
  • Applied hand and power tools for creating durable assemblies and subassemblies.

Assembly & Machine Operator

Johnson Level & Tool Manufacturing Co
Germantown, WI
09.2020 - 08.2022
  • Streamlined production activities by directing operations of assembly and packing machines.
  • Ensured standards compliance through thorough quality control evaluations of components and materials.
  • Utilized hand tools, power tools, and sonic welders for efficient assembly of finished goods.
  • Performed basic computer operations, such as printing labels and recording time accurately.

Lead Customer Service Representative

Reliable Salon Resource Group
Glendale, WI
10.2018 - 09.2020
  • Executed strategic marketing initiatives to elevate brand presentation and drive sales growth.
  • Completed daily operations using Microsoft Excel, Word, and data entry software.
  • Informed customers about new product launches and updated pricing structures.
  • Resolved customer complaints by documenting details for improved service delivery.
  • Handled cash, check, and card payments at point of sale and via phone.
  • Facilitated communication between customers and retail buyers to prioritize order fulfillment.
  • Processed phone orders while ensuring timely updates to customer profiles.

Housekeeper

Virginia Highlands Care & Rehab Center
Germantown, WI
11.2017 - 09.2018
  • Cleaned glass, and planters in public areas such as the lobby, eating area and public restrooms.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaning client rooms including changing bed linens, dusting, take out trash, sweeping and moping floor, and disinfection private bathroom.
  • Disinfect wheel chair, or walker for client.
  • Disinfect all rehab areas in kitchen sweep and mop area and whip down tables.

Package Handler

FedEx Ground
New Berlin, WI
08.2011 - 11.2017
  • Conducted inspections of incoming goods for damages or shortages, informing purchasing team immediately.
  • Verified accuracy of shipments, both inbound and outbound, to prevent mistakes.
  • Executed loading of completed orders onto pallets based on delivery numbers.
  • Utilized handheld scanners to document parcel conditions and receipts efficiently.
  • Achieved daily goals by managing load and unload operations of trucks.
  • Adhered to safety precautions consistently during all activities.

Education

High School -

Pulaski High School
Milwaukee, WI
12.2011

Skills

  • Data entry proficiency
  • Telemarketing and outbound calling
  • Assembly line operations
  • Wellness and nutrition expertise
  • Cleaning service management
  • Cash handling skills
  • Vehicle operation expertise
  • Receptionist duties
  • Organizational time management
  • Customer relations excellence
  • Order processing efficiency
  • Conflict resolution skills in communication
  • Quality assurance inspections
  • Upselling techniques in sales
  • Administrative support tasks
  • Team leadership abilities
  • Sales strategy development (inside/outside)
  • Proficient in Windows OS applications
  • Dealership customer engagement strategies
  • Data collection in call centers

Certification

  • Driver's License
  • CPR Certification
  • First Aid Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Transportation Driver

Transdev
02.2024 - 02.2025

Shipping and Receiving

Wacker Neuson
07.2023 - 04.2024

Assembly and Product Tester

Critical Room Control
08.2022 - 10.2023

Assembly & Machine Operator

Johnson Level & Tool Manufacturing Co
09.2020 - 08.2022

Lead Customer Service Representative

Reliable Salon Resource Group
10.2018 - 09.2020

Housekeeper

Virginia Highlands Care & Rehab Center
11.2017 - 09.2018

Package Handler

FedEx Ground
08.2011 - 11.2017

High School -

Pulaski High School

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