Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonta Renix

Como,MS

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

11
11
years of professional experience

Work History

Substitute Teacher

Kelly Services
05.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Supervised lunchroom and recess activities.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Picker

Sephora
06.2023 - 03.2024
  • Received and processed customer orders for merchandise in a timely manner.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Kept work areas neat, clean and free from debris.

Warehouse Assistant

GXO Logistics
07.2021 - 05.2023
  • Received and processed incoming orders, ensuring accuracy of information.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Handled day-to-day shipping and receiving overseeing more than 30 packages per day.

Call Center Representative

Kforce Global Solutions
02.2017 - 12.2017
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Customer Service Representative

Maxim Healthcare
01.2016 - 08.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Responded to customer requests for products, services, and company information.

Inbound Call Center Representative

Kelly Connect- Remote
03.2014 - 12.2015
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Provided accurate information about products or services to customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.

Education

High School Diploma -

Mississippi Community College Board
Senatobia, MS
05-2006

Skills

  • Order Preparation
  • Product Packaging
  • Quality Control
  • Customer Service
  • Quality Assurance
  • Call Control
  • Data Entry
  • Call Center Customer Service
  • Appointment Scheduling
  • Answering questions
  • Call handling
  • Customer communications
  • Call control skills
  • Call documentation skills
  • Call controlling
  • Customer Support

Timeline

Substitute Teacher

Kelly Services
05.2024 - Current

Picker

Sephora
06.2023 - 03.2024

Warehouse Assistant

GXO Logistics
07.2021 - 05.2023

Call Center Representative

Kforce Global Solutions
02.2017 - 12.2017

Customer Service Representative

Maxim Healthcare
01.2016 - 08.2016

Inbound Call Center Representative

Kelly Connect- Remote
03.2014 - 12.2015

High School Diploma -

Mississippi Community College Board

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