Summary
Overview
Work History
Education
Skills
Timeline
background-images

Shonta Stokes

Wayne,MI

Summary

Dynamic Visual Merchandiser with a proven track record at Target, enhancing customer engagement through innovative displays and strategic layout changes. Skilled in visual merchandising and employee coaching, I successfully increased customer traffic and satisfaction by revamping store aesthetics and training team members, driving sales growth and brand loyalty. Reliable team player with strong focus on achieving results and adapting to changing retail environments.

Overview

9
9
years of professional experience

Work History

Visual Merchandiser

Target
03.2022 - Current
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Enhanced store sales by creating visually appealing and strategically placed product displays.
  • Evaluated store performance and made recommendations for changes to optimize sales.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.

Sales Associate

Target
07.2016 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Peterson-Warren Academy
Inkster, MI

Eastern Michigan University
Ypsilanti, MI

Skills

  • Product knowledge
  • Visual merchandising
  • Customer service
  • Creative vision
  • Fashion trend awareness
  • Sales promotion
  • Workload planning
  • Employee coaching
  • Sales strategy
  • Merchandise flow
  • Sales expertise
  • In-store event display management

Timeline

Visual Merchandiser

Target
03.2022 - Current

Sales Associate

Target
07.2016 - 03.2022

High School Diploma -

Peterson-Warren Academy

Eastern Michigan University

Similar Profiles

CREATE PROFILE
Shonta Stokes