Shontae Clemente
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-organized professional equipped with varied experiences in administrative roles. Professional and knowledgeable with several years of experience in administrative support and customer service. Highly efficient in planning, problem-solving, and communication skills.
Overview
1
1
Certification
Work History
Patient Family/Service Specialist- Centennial Orthopedics
Children’s Hospital Colorado
Radiology Administrative Service Coordinator/ Fellowship Program Coordinator
Children’s Hospital Colorado
Radiology Scheduler/Referral Specialist
Children’s Hospital Colorado
Lead Patient Coordinator/Dental Clinic
Children’s Hospital Colorado
Office Manager
Birner Dental Management Services, Inc. /Perfect Teeth
Education
High School Diploma -
Rangeview High School
Aurora, COSkills
- Office Management: Responsible for performing front-line business functions in a primary and/or specialty care outpatient practice setting, including scheduling/registration, patient reception/check-in, check-out/follow-up visit coordination and insurance management (including referrals/preauthorization’s and benefits/eligibility) Demonstrates the ability to organize, execute and follow-up on daily workflows, practice business operations and customer interactions, both independently and in conjunction with other team members
- Administrative: Performed complex calendar management support for multiple professionals Provided operational, financial, and physician support Arranged and scheduled meetings, including conference calls and seminars Arranged and scheduled interviews for the Pediatric Fellowship Program Provided communication support, including creating and reviewing PowerPoint presentations, taking notes/meeting minutes, creating flyers and correspondences Provided high level of customer service support and assistance to patients, families, physicians and other internal/external customers Supported patient safety by adhering to all infection control policies and safety guidelines by utilizing and staying up-to-date with department operations and established policies and procedures
- Customer Relations: Provides high-level of customer service and communication skills as the first and last interface with the practice’s customer base, including patients/families, insurance companies, referring providers and hospital-based providers
- Computer Skills: Proficient data entry skills Experience with Epic System, MS Office, Word, Outlook
- Team Player: Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Process Improvement
References
Available upon request.
Certification
- Certified Mental Health First Aider
Timeline
Patient Family/Service Specialist- Centennial Orthopedics
Children’s Hospital Colorado
Radiology Administrative Service Coordinator/ Fellowship Program Coordinator
Children’s Hospital Colorado
Radiology Scheduler/Referral Specialist
Children’s Hospital Colorado
Lead Patient Coordinator/Dental Clinic
Children’s Hospital Colorado
Office Manager
Birner Dental Management Services, Inc. /Perfect Teeth
High School Diploma -
Rangeview High School
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