Shontae Horshaw
Chicago,IL
Summary
Hardworking and dependable professional with experience in management, customer service, home care, warehouse operations, and team leadership. Skilled at working in fast-paced environments, communicating effectively with customers and coworkers, handling responsibilities independently, and maintaining a strong awareness of safety. Experienced in managing teams, handling cash, stocking, cleaning, loading and unloading materials, and completing tasks efficiently. Seeking an opportunity at the airport where I can use my leadership, communication, customer service, and strong work ethic to contribute to a reliable and professional team.
Overview
6
6
years of professional experience
Work History
Worker
Silverling Home Care
Chicago, IL
01.2026 - Current
- Provide dependable daily assistance based on each client’s individual needs.
- Prepare meals and assist with grocery shopping and household tasks.
- Maintain clean and organized living spaces.
- Assist clients with daily routines and provide companionship.
- Communicate respectfully and professionally with clients.
- Demonstrate patience, awareness, responsibility, and attention to detail.
- Work independently while managing multiple responsibilities throughout the day.
Manger
Wingstop
Chicago, IL
09.2024 - Current
- Manage daily front-of-house operations in a fast-paced restaurant environment.
- Provide professional and friendly customer service while addressing customer concerns.
- Manage and organize the front room to maintain a clean, safe, and welcoming environment.
- Stock supplies and ensure the work area remains organized and prepared for business.
- Count and manage cash drawers accurately.
- Communicate with employees and help ensure daily tasks are completed efficiently.
- Assist with maintaining cleanliness and following workplace safety procedures.
Manger
Stan’s Donuts
Chicago, IL
03.2023 - 12.2025
- Provided customer service in a busy food-service environment.
- Managed and supervised a team of approximately five employees.
- Delegated tasks and helped ensure daily responsibilities were completed efficiently.
- Counted cash drawers and handled money accurately.
- Received and unloaded deliveries and organized incoming supplies.
- Maintained cleanliness and organization throughout the workplace.
- Communicated with employees and customers to resolve issues and keep operations running smoothly.
Manger
Windy City Mushrooms
Chicago, IL
02.2021 - 09.2024
- Manage daily front-of-house operations in a fast-paced restaurant environment.
- Provide professional and friendly customer service while addressing customer concerns.
- Manage and organize the front room to maintain a clean, safe, and welcoming environment.
- Stock supplies and ensure the work area remains organized and prepared for business.
- Count and manage cash drawers accurately.
- Communicate with employees and help ensure daily tasks are completed efficiently.
- Assist with maintaining cleanliness and following workplace safety procedures.
Education
High School Diploma -
Tech High School
St.Cloud , MNSkills
Reliable and punctual
Fast learner
Strong work ethic
Comfortable working under pressure
Strong communication skills
Comfortable working with the public
Safety-conscious
Experienced team leader
Physically capable of demanding work
Able to adapt to changing work
Timeline
Worker
Silverling Home Care
01.2026 - Current
Manger
Wingstop
09.2024 - Current
Manger
Stan’s Donuts
03.2023 - 12.2025
Manger
Windy City Mushrooms
02.2021 - 09.2024
High School Diploma -
Tech High School