Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shontae Randolph

Gainesville,GA

Summary

Dedicated customer service representative with 20+ years of experience in a fuel logistic industry settings. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

SR Operations Specialist (Assistant to Supervisor)

MANSFIELD OIL COMPANY
01.2011 - Current
  • Initial customer contact for problem solving, ensuring that loads are confirmed with carriers and that orders are entered accurately.
  • Involved in strategic planning during fuel shortages
  • Led performance management efforts within the operations team, setting expectations, providing feedback, and facilitating professional development opportunities for staff members.
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Implemented cost-saving measures by identifying areas of waste and inefficiency in existing processes.
  • Established clear communication channels between departments, fostering collaboration on shared goals and accelerating problem resolution times.
  • Supported process improvements by conducting regular audits to identify areas for optimization in productivity or cost savings.
  • Enhanced customer satisfaction through the implementation of service improvement initiatives and quality control measures.

Northeast Operations Supervisor

MANSFIELD OIL COMPANY
01.2010 - 01.2011
  • Promoted to a supervisor position to train and supervise a team of 10 customer service representatives for the Northeast Region.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Develop clear vision, goals, and objectives for the department that support company goals and objectives
  • Develop a clear strategy to keep team members focused on high performance throughout the year
  • Implement a strategy for the regional team to examine
  • Develop clear strategy to achieve measurable and financial goals for the regional office in alignment with the regional model
  • Manage P&L and budget to create profitability and achieve strategic yearly financial goals
  • Develop and implement clear strategies for maximizing profitability and customer retention
  • Interact with all relevant Mansfield Oil departments daily to maximize profitability and customer retention
  • Provide a regular feedback strategy for the regional office and other Mansfield Oil departments to evaluate results and make improvements

Account Manager

MANSFIELD OIL COMPANY
01.2009 - 01.2010
  • Assisted Sales with new business development and served as the primary liaison between customers and other Mansfield departments.
  • Analyze profit and loss by customer and site to prevent recurring issues or missed opportunity
  • Process ownership to drive improvement through others that result in optimizing account profitability
  • Review and diagnose unprofitable transactions as part of the holds process; coaching and working through others for fixing the root cause
  • Identify and implement operational strategies to improve customer profitability
  • Review freight payable issues and exceptions-approve where applicable or work with others for resolution
  • Develop and implement a regular communication strategy to connect with existing customers at the corporate and/or local level. This communication should be focused on high level customer satisfaction components
  • Coordinate with Sales Representatives to ensure a seamless onboarding experience
  • Serve as each customer’s advocate regarding internal decisions voicing their needs across all seniority levels

Operations Specialist

MANSFIELD OIL COMPANY
01.2008 - 01.2009
  • Initial customer contact for problem solving, ensuring that loads are confirmed with carriers and that orders are entered accurately.
  • Receive customer calls using a pleasant and helpful strategy
  • Identify customer needs
  • Enter orders into the Efuel system in a timely manner
  • Handle carrier calls in a timely manner when delivery problems exist
  • Identify customer problems and connect customer to other departments for resolution
  • Coordinate with supply department to get best possible source
  • Immediately contact FS&S group when a service call comes to them. A direct transfer of the call needs to be made person to person and not leave a voicemail or email
  • Review customer’s AM tank readings
  • Plan deliveries as indicated by current fuel level and average daily usage
  • Monitor market direction and adjust delivery time as necessary
  • Least cost route to ensure best cost for Mansfield
  • Receive and review invoices created by pre-invoicing department for orders placed by the CSR
  • Identify orders that have not been confirmed by the carrier
  • Contact carriers to validate reception of the order
  • Load confirmations are completed between 2:00 p.m. and 4:00 p.m. every day

SR Tax Analyst

MANSFIELD OIL COMPANY
01.2000 - 01.2008
  • Prepared tax returns and reconciled general ledger accounts.
  • Analyze Data feed for accuracy and reasonableness as it pertains to the return
  • Analyze General ledger activity against return data to ensure proper taxability of customers and products
  • Prepare tax returns in a timely and accurate manner
  • Staying abreast of tax law changes and understanding the impact on the company
  • Reconcile general ledger accounts in a timely and accurate manner
  • Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
  • Collaborated with cross-functional teams to resolve accounting discrepancies related to taxes, ensuring accurate financial records.
  • Increased company revenue by identifying potential tax savings opportunities through research and analysis of current tax laws.
  • Provided expert guidance to colleagues in handling complex tax scenarios, improving overall team performance.

Education

BBA - Accounting

North Georgia College

Diploma - undefined

Gainesville High School
Gainesville, GA

Skills

  • Operational excellence
  • Business process improvement
  • Workflow management
  • Production planning
  • Logistics management
  • Forecasting
  • Analytical skills
  • Supply chain logistics
  • Capacity planning
  • P&L management
  • Experience in leadership roles
  • Operations management
  • Logistics oversight
  • Logistics expertise
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

SR Operations Specialist (Assistant to Supervisor)

MANSFIELD OIL COMPANY
01.2011 - Current

Northeast Operations Supervisor

MANSFIELD OIL COMPANY
01.2010 - 01.2011

Account Manager

MANSFIELD OIL COMPANY
01.2009 - 01.2010

Operations Specialist

MANSFIELD OIL COMPANY
01.2008 - 01.2009

SR Tax Analyst

MANSFIELD OIL COMPANY
01.2000 - 01.2008

Diploma - undefined

Gainesville High School

BBA - Accounting

North Georgia College

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Shontae Randolph